Why am I unable to access the iTunes Store on both my phone and Computer?

[iPetar]

I have a problem with itunes on my iphone 6. Each time when i try to open it it want open not even on my computer. Always same problem "can't connect on itunes store. I have itunes account but something is wrong.
Thank you

 

[nikkisharif]

Re: Itunes

Did you check your connection?


Sent from my iPhone using Tapatalk

 

[iPetar]

Re: Itunes

Yes. It's not a problem with connection i think it's something with my iTunes account. I can go on app store i can download apps and everything but i tuns want open.

 

[Just_Me_D]

Re: Itunes

Are you in some sort of family share plan where the iTunes Store may be restricted?

 

[iPetar]

No.

 

[Just_Me_D]

No.

Then you may want to contact Apple Account security to get the issue resolved.

 

[iPetar]

Ok I'm going to try that.
Thank you

 

[iPetar]

still have a problem with iTunes store I try to do everything like you said but it doesn't work.
I don't know maybe the problem was because few months ago I connect my wife's iPhone on iTunes store on my computer
and accidentally I synchronised with my account but before that synchronised finished I realise what happens so I disconnect iPhone
and something want wrong. My wife have a problem with iCloud account, she can't not update software anymore because here ID it's
not good anymore. I think from that day we have a problem with iTuns store.
Maybe I need to synchronised my iPhone wit iTunes store again?
And what can I do with my wife's iPhone?
Really appreciate your help.
Thank you
Petar

Poslano s mojeg iPhonea

 

[Ledsteplin]

Try resetting your account.
https://support.apple.com/en-us/HT201487

iTunes Support
https://www.apple.com/support/itunes/contact/#mn_p