Annie_M
Moderator
Oh wow!!! That's awful, but I'm glad they are replacing it. Are they sending it to you, or are you going to the Apple Store?
Oh wow!!! That's awful, but I'm glad they are replacing it. Are they sending it to you, or are you going to the Apple Store?
Me too! I work across the street from an Apple Store
Oh, what a wrong place to work to try to save money.
Halloween will be over soon and the alien will be out.
Very happy for you that Apple replace your phone. One thing Apple do good (sometimes)
Looks like a failure in the graphics hardware. Iâve seen video cards in PCs do weird things like that when they fail.
Oh, what a wrong place to work to try to save money.
Halloween will be over soon and the alien will be out.
Very happy for you that Apple replace your phone. One thing Apple do good (sometimesí ½í¸í ½í¸)
Performance throttling is back with iOS12.1. for the 8 and X.
iOS 12.1 Brings Apple's Controversial Performance Throttling Feature to iPhone X and iPhone 8
Noticed a passage:
"Thankfully, thanks to all the hue and cry that was raised last year after Apple confirmed it was intentionally slowing down older iPhones, thereâs an option to turn off this âperformance management feature.â This might lead your iPhone to reboot when under heavy load but it will at least ensure the performance of the device is not being throttled."
Your issue, although solved, may have something to do with it (rebooting under heavy load), or Apple did not want to highlight this issue.
Do you have a new phone?
Here’s the link for the issue I had!
https://www.apple.com/support/iphone-8-logic-board-replacement-program/#mn_p
They’ll be repairing the 8 tomorrow because I didn’t find out that this was a known issue until after I left the store. The tech I had didn’t tell me about this, so I ended up leaving with a Gold XS & my still dead 8. I bought the XS because I’m having serious trust issues with this 8 & the tech didn’t want to repair or replace it for free. . My battery has been depleting extremely fast & now this logic board issue. It just leaves a bad taste in my mouth. I’ll be selling my 8 as soon as it gets fixed.
Here’s the link for the issue I had!
https://www.apple.com/support/iphone-8-logic-board-replacement-program/#mn_p
They’ll be repairing the 8 tomorrow because I didn’t find out that this was a known issue until after I left the store. The tech I had didn’t tell me about this, so I ended up leaving with a Gold XS & my still dead 8. I bought the XS because I’m having serious trust issues with this 8 & the tech didn’t want to repair or replace it for free. . My battery has been depleting extremely fast & now this logic board issue. It just leaves a bad taste in my mouth. I’ll be selling my 8 as soon as it gets fixed.
You’ll get an email from Apple soon to rate your experience at the AppleStore.
Use that to let Apple know that one of their employees isn’t as capable as expected.
I completed that already lol
It wouldn’t even let me turn it on or off. I put it in DFU mode & called Apple support. The rep said it’s a defect & they’ll swap it out for me.
Just for fun..here are all the lovely pics
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Here’s the link for the issue I had!
https://www.apple.com/support/iphone-8-logic-board-replacement-program/#mn_p
They’ll be repairing the 8 tomorrow because I didn’t find out that this was a known issue until after I left the store. The tech I had didn’t tell me about this, so I ended up leaving with a Gold XS & my still dead 8. I bought the XS because I’m having serious trust issues with this 8 & the tech didn’t want to repair or replace it for free. . My battery has been depleting extremely fast & now this logic board issue. It just leaves a bad taste in my mouth. I’ll be selling my 8 as soon as it gets fixed.
I hope you didn’t lose your cool
Congratulations on your Xs purchase
It’s hard to leave the Apple Store empty handed
No AppleCare+? Either way, since it's a known issue they shouldn't have given you any hassle. Kinda weird that their own Genius folks weren't aware. I thought they had a database that made them privy to these issues when they went through their repair process.
Wow... I'm glad for your and your new phone, but what a journey!!! I'm kind of disappointed in your tech's handling of this. But as long as you're happy
Me too!!! One of the reasons I stick with an iPhone. Nothing like this has ever happened, but I can’t imagine what I would have to go through if I was dealing with another company.