My fully functional but out of warranty Apple Watch is getting poor battery life in recent weeks. I spoke to an Apple Advisor and was asked to send it in for battery replacement and was quoted the cost of the battery replacement. However, after several days, I was given another quote of a full replacement charge because my watch has some scratches on it (case, not screen) and that's constitute as accidental damage. I called a Senior Advisor and he told me the decision made by the Engineering team is final and there is nothing he can do. And since he is a senior advisor, no further escalation can be done.
Is this true? Is there anyone higher than Senior Advisor who I can contact?
Is this true? Is there anyone higher than Senior Advisor who I can contact?