1. wolnavi's Avatar
    Hey guys, I do my iTunes backup daily but today, out of the blue, both the "Back Up Now" and "Restore Backup" button are greyed out... The storage is also uncategorized... Please have a look at this image:



    I tried to:

    1. Restart PC
    2. Force restart iPhone
    3. Uninstall iTunes completely and reinstall by following this guide...
    4. Tried the iTunes.exe /setPrefInt DeviceBackupsDisabled 0 CMD command
    5. Tried on 2 different Windows 10 laptops
    6. Tried different lightning cables for both laptops and my desktop

    I tried contacting Apple Support but they told me to visit them so their technician could check on the device, but I just wanna know if anyone else has any other methods I could try before bringing it down...

    Thank you
    Last edited by wolnavi; 01-11-2020 at 12:19 PM.
    01-09-2020 10:09 PM
  2. Mars20's Avatar
    Try changing the backup radio button from iCloud to This Computer in the above settings.
    01-11-2020 11:47 AM
  3. wolnavi's Avatar
    Try changing the backup radio button from iCloud to This Computer in the above settings.
    Same thing, both "Back Up Now" and "Restore Backup" buttons are greyed out. What's worse is that I now get another message "Your iPhone has never been backed up to this computer" when I have been backing it up daily...
    01-11-2020 12:27 PM
  4. Mars20's Avatar
    Are you sure you haven’t been backing up to iCloud all along? It says above last back up to iCloud 9.18 am.
    01-11-2020 12:50 PM
  5. wolnavi's Avatar
    Are you sure you haven’t been backing up to iCloud all along? It says above last back up to iCloud 9.18 am.
    The iCloud backup is always selected and I always let iCloud do it's automatic backup, the iTunes one is a manual one that I always do daily...
    01-11-2020 01:41 PM
  6. Mars20's Avatar
    Right, another suggestion would be to update your phone to the latest iOS 13.3.
    01-11-2020 01:45 PM
  7. wolnavi's Avatar
    Right, another suggestion would be to update your phone to the latest iOS 13.3.
    I won't wanna do that for now because I read a Forbes article that said that it's best to wait if i'm still on iOS 12.. And besides I need to backup before I can update to iOS 13 which I can't...
    01-11-2020 06:25 PM
  8. Annie_M's Avatar
    Here’s a suggestion which may be a long shot... try signing out of iCloud on your iPhone and then signing back in...
    01-11-2020 10:14 PM
  9. kataran's Avatar
    Welcome to iMore

    If you’ve been backing up your device daily then you should update to the latest software and then do a full backup
    01-11-2020 11:05 PM
  10. wolnavi's Avatar
    Here’s a suggestion which may be a long shot... try signing out of iCloud on your iPhone and then signing back in...
    Would I lose anything if I sign out?

    Welcome to iMore

    If you’ve been backing up your device daily then you should update to the latest software and then do a full backup
    By latest software, which software are you referring to?
    Yes I'm trying to do a full backup but that is the problem, I can't seem to backup anymore in iTunes...
    01-12-2020 01:29 PM
  11. Ledsteplin's Avatar
    I won't wanna do that for now because I read a Forbes article that said that it's best to wait if i'm still on iOS 12.. And besides I need to backup before I can update to iOS 13 which I can't...
    Your back up shouldn't change if you update your OS. I wouldn't pay attention to Forbes. iOS 13 is great. That was probably an old article anyways. Writers at Forbes are not experts, and they write a lot of anti-Apple articles.
    Annie_M and scruffypig like this.
    02-24-2020 10:13 AM
  12. wolnavi's Avatar
    Your back up shouldn't change if you update your OS. I wouldn't pay attention to Forbes. iOS 13 is great. That was probably an old article anyways. Writers at Forbes are not experts, and they write a lot of anti-Apple articles.
    Oh I see... But I heard from my friends that iOS 13 is still kind of buggy and battery consumption is not so good so I'll wait for maybe iOS 13.3.2 or iOS 13.4..

    Anyways I solved my issue, Malwarebytes was the one causing the issue for me.. See here for the solution if needed

    Basically, just exclude 2 folders from ransomware protection, already reported to Malwarebytes and they said that a fix is in the works
    02-25-2020 11:21 PM

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