1. iJuan's Avatar
    I have 2 iPhone 6 Plus on Verizon and both have recently started dropping calls like its nobody's business
    Every time I try to answer the phone it says CALL FAILED and everything I place a call and the other person picks up it says CALL FAILED

    Everything gets fixed after I hard reset the phone

    Not sure if it's a VZW issue or my iPhone but it's driving me nuts

    Anyone else having this issue? I'm in the Central Valley in CA
    Ryan48331 likes this.
    02-01-2015 12:53 AM
  2. cornettbr's Avatar
    This just started happening in Michigan to me!
    I would call someone and it would fail on there end but still be ringing for me. Like a week or two ago.
    Ryan48331 likes this.
    02-01-2015 01:05 AM
  3. cornettbr's Avatar
    It hasn't done it in a while.
    02-01-2015 01:06 AM
  4. mmohn01's Avatar
    I have the 6+ on Verizon with no call quality issues. Sounds like you might need to take your phone either to the Verizon store or to an Apple Store.
    02-01-2015 09:02 AM
  5. fairmarketvalue's Avatar
    It may be due to a setting issue. When I switched from LTE for voice to data only, my call failure rate dropped dramatically.
    02-01-2015 09:20 AM
  6. Ledsteplin's Avatar
    Since 2 phones are affected, at least you can be assured it's not a phone problem. It's in the network somewhere. Maybe a tower issue. Check with Verizon. You could try Reset Network Settings on both phones.
    Settings>General>Reset>Tap Reset Network Settings. You may need to enter your wifi passcode back in afterwards


    Sent from my ancient but trustworthy iPhone 5
    02-01-2015 09:31 AM
  7. kch50428's Avatar
    Also go to Settings>> General>> About... if you get a pop-up for a carrier settings update - install it.
    zuntax likes this.
    02-01-2015 09:36 AM
  8. Tytanious's Avatar
    With voice and data on simultaneously I drop calls all the time, people can't hear me, I cut in and out. With data only enabled, I have zero issues.

    What a pain! Claiming they offer it but don't back it up. I'm getting ready to switch AT&T.

    (I've had my phone swapped out 3 times and the issue has been present on all devices.)
    02-08-2015 04:17 PM
  9. zerog46's Avatar
    Must be your area. VZW just put up a new antenna in my town and the calls are awesome.
    02-08-2015 05:15 PM
  10. Septembersrain's Avatar
    I keep data only enabled for LTE. The calls dropping and falling like mad was happening with T-Mobile too.

    I honestly think it's an issue that'll hopefully be getting worked on for 8.2.
    02-08-2015 07:53 PM
  11. princessiphone's Avatar
    I had to switch from Verizon to T-Mobile because honestly their service sucks imo. I don't understand how they're the biggest in the United States. Their customer service is not good either.
    Cleveland likes this.
    02-08-2015 09:11 PM
  12. anaphora68's Avatar
    Service is relative. If you're using VoLTE, the drop rate is going to be generally higher. It is a lot harder to hold an LTE call up, especially if you are on the move. It's why T-Mobile is pushing WiFi calling for home users.

    Verizon has the best overall service. If you live in or near a rural area, T-Mobile is not an option. Verizon is pretty much the only deal in certain parts of Georgia.

    I had T-Mobile. They were great while I was deployed, but if I can't make a basic phone call when I'm driving, the service doesn't work for me.

    My point is, VoLTE is not 100% on any carrier. It's harder to maintain a call, and it does seem to drop more often.
    jdfry15 likes this.
    02-08-2015 10:45 PM
  13. zerog46's Avatar
    I don't know where you are but I work in government and my entire office runs off of VZW and their service is great and the customer service is top notch. Haven't dropped a call in years and regularly get 50MB's down.
    02-08-2015 11:08 PM
  14. cbreze's Avatar
    My dropped call rate is unchanged and quite rarely even happens with or with out LTE/Voice enabled or not. Seems same/same on either setting. It seems tho the consensus here leans toward turning off LTE for voice calls. if I start having any issue I'll switch it back to CDMA. Leaving Verizon would not be an option for me as I'm addicted to their superior coverage.
    02-09-2015 01:55 AM
  15. Cleveland's Avatar
    I had to switch from Verizon to T-Mobile because honestly their service sucks imo. I don't understand how they're the biggest in the United States. Their customer service is not good either.
    I left big red 5 years ago this past dec for Aye Tee & Tee and couldn't be happier ... Esp when they keep being the best carrier to have here in Cleveland as per root metrics lol 😁
    princessiphone likes this.
    02-09-2015 11:47 PM
  16. jdfry15's Avatar
    I live in kansas and travel around the state for work. Verizon is really the only option if you travel around rural areas and need to use data. I had two call failed early last week. Never had any issue like this with my note 4. As long as it's not a increasing problem not that big a deal every once in a while.
    02-12-2015 10:54 AM
  17. SeanHRCC's Avatar
    When AT&T was introducing VoLTE in our area, I noticed some spotty (but not consistent) service degradation. It wasn't enough to raise a fuss about, but I did notice for about 2 weeks calls that were normally issue free were being met with drops, quality issues and sometimes data issues. Once VoLTE was up and running, it's been perfect sense (though at the time, I had no idea what was going on since I had no idea VoLTE was being introduced...I just thought service was degrading).

    This may not be the case, but it was something I noticed personally about service with AT&T which is normally perfect in this area.
    02-12-2015 11:29 AM
  18. nikkisharif's Avatar
    I'm assuming it's the area you're in. I haven't had any call issues & my phone is set to LTE for voice & data.

    I left big red 5 years ago this past dec for Aye Tee & Tee and couldn't be happier ... Esp when they keep being the best carrier to have here in Cleveland as per root metrics lol
    I'm East of Cleveland and AT&T is terrible in my area. They're cable service & wifi is great in my home but wireless...not so much!
    02-14-2015 12:12 AM
  19. 2ndAmendNut's Avatar
    I, too, have a VZN 6 Plus. I'm not having any call issues I wasn't having with my 5s. (And those are in known weak signal areas along I-20 in Alabama.)


    Sent from my iPhone using Tapatalk
    02-14-2015 09:08 PM
  20. Cleveland's Avatar
    I'm assuming it's the area you're in. I haven't had any call issues & my phone is set to LTE for voice & data.



    I'm East of Cleveland and AT&T is terrible in my area. They're cable service & wifi is great in my home but wireless...not so much!
    Yes indeed right on the Cuyahoga/Lorain county borders on the West side and I see data download speeds of 30-50 Mps depending on the area
    nikkisharif likes this.
    02-14-2015 10:48 PM
  21. nikkisharif's Avatar
    Yes indeed right on the Cuyahoga/Lorain county borders on the West side and I see data download speeds of 30-50 Mps depending on the area
    That's great!!! I get about 30 with Verizon & I'm in Lake County just east of Cuyahoga.
    02-15-2015 08:56 PM
  22. jamesb93612's Avatar
    I have 2 iPhone 6 Plus on Verizon and both have recently started dropping calls like its nobody's business
    Every time I try to answer the phone it says CALL FAILED and everything I place a call and the other person picks up it says CALL FAILED

    Everything gets fixed after I hard reset the phone

    Not sure if it's a VZW issue or my iPhone but it's driving me nuts

    Anyone else having this issue? I'm in the Central Valley in CA
    I too am in the Central Valley. There are 3 places where I ALWAYS drop calls. Just about 4-5 miles north of Visalia, Hwy 180/Clovis Ave in Fresno, and just before Ave 12/Hwy 99 North in Fresno. Not sure what is going on but it drops the call in exactly the same spot. I am making calls via LTE.


    Sent from my iPhone using Tapatalk
    02-26-2015 11:58 PM
  23. Ryan48331's Avatar
    I've had the same issue in Michigan since yesterday.

    -I would make calls and the phone says "Call Failed"
    -I can receive call with no problem.
    -Restarting the phone would solve the issue.

    Verizon had me go into Settings and Reset Network Settings. We will see if this helps.
    01-20-2016 12:38 PM
  24. Rob Phillips's Avatar
    I've had the same issue in Michigan since yesterday.

    -I would make calls and the phone says "Call Failed"
    -I can receive call with no problem.
    -Restarting the phone would solve the issue.

    Verizon had me go into Settings and Reset Network Settings. We will see if this helps.
    I am in Michigan as well (Northern Detroit suburb) and haven't had an issue. Hopefully resetting your network settings fixed your problem!
    01-20-2016 01:53 PM

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