03-08-2013 04:29 PM
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  1. LSglock89's Avatar
    LSglock89
    Intermittently the screen will not responded to my touch.

    For example I go to tap an icon and it acts like it is frozen or I tap into the message box to pop up the keyboard and it will not respond.

    It is a very intermittent thing, but does happen a couple times per month.

    I do have a Best Skins Ever screen protector on, but if I recall correctly, I had to issue ever when it was not on.

    Anyone else have this issue?

    I do not know if it's worth getting a Genius Bar appointment as I have no real evidence or way to back up what I claim.

    Thanks,

    David.
    03-07-2013 11:03 AM
  2. Jeremy's Avatar
    Jeremy
    Retired Moderator
    By any chance did you jailbreak your device? Have you tried resetting it by holding the home button down along with the power button? There is a possibility it is the screen protector but it's a very slim chance. Worst case you can try a restore to new phone if all else fails.
    03-07-2013 12:54 PM
  3. LSglock89's Avatar
    LSglock89
    Originally Posted by Jeremy
    By any chance did you jailbreak your device? Have you tried resetting it by holding the home button down along with the power button? There is a possibility it is the screen protector but it's a very slim chance. Worst case you can try a restore to new phone if all else fails.
    No to the jailbreak and yes I have tried resetting it.

    Thanks
    03-07-2013 03:44 PM
  4. Jeremy's Avatar
    Jeremy
    Retired Moderator
    Originally Posted by LSglock89
    No to the jailbreak and yes I have tried resetting it.

    Thanks
    That's odd then, the only thing that will probably correct your issue is a full restore to a new phone and not from a backup.
    03-07-2013 06:05 PM
  5. dnalevelc's Avatar
    dnalevelc
    I had that issue last week. I took my phone in for a replacement and I've not had any issues since. The phone was jailbroken and I reset it twice and each time I still had the issue.
    03-08-2013 09:08 AM
  6. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by LSglock89
    No to the jailbreak and yes I have tried resetting it.

    Thanks
    How long have you had your device? Is it under warranty? How often do you completely close out the list of recently used apps?
    03-08-2013 09:15 AM
  7. LSglock89's Avatar
    LSglock89
    Originally Posted by JustMe'D
    How long have you had your device? Is it under warranty? How often do you completely close out the list of recently used apps?
    I've had it since launch.

    I'm not overly anal about closing apps but I do close them pretty frequently.
    03-08-2013 04:29 PM
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