1. edswife1970's Avatar
    When I send a text to my sister who has an android phone, it still shows up blue as if it were an iPhone. And she does NOT get the messages! I have checked the contact info for her and it didn’t say iPhone it said mobile. I can’t figure out what is wrong. When I look back at the history of messages to her for the last month or so, several are green but a lot more are blue. She did tell me that she has a T-Mobile account and that the phone number used to be associated with an iPhone account. Would that matter at all? Also, my other sister who has an iPhone has the same problem.

    Any idea what we can do? Thanks.
    04-08-2020 01:16 PM
  2. joemd60's Avatar
    It could be possible that she never turned off iMessage when she went over to Android.
    I also found this link, maybe this might help you. Good luck

    https://selfsolve.apple.com/deregister-imessage/
    Last edited by joemd60; 04-08-2020 at 01:44 PM.
    04-08-2020 01:33 PM
  3. edswife1970's Avatar
    It could be possible that she never turned off iMessage when she went over to Android.
    I also found this link, maybe this might help you. Good luck

    https://selfsolve.apple.com/deregister-imessage/
    Thank you, I’ll tell her about that.
    joemd60 likes this.
    04-09-2020 09:02 AM
  4. wbcolon's Avatar
    This is the page she has to go on to unregister. Also make sure when your selecting her number, it’s actually her mobile. I was texting my mom for over a week and didn’t realize my iPhone was automatically selecting her desk phone at work.
    04-09-2020 05:21 PM

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