Originally Posted by
thecrow1287 Hello Amy,
did you solve your problem? If yes, please let me know how you did it.
thank you,
1. If the problem is only in regard to entering the lock screen passcode improperly too many times, connect the device to your computer via the USB cable that came with the device. After iTunes recognizes the device, select "restore". Yes, you will lose all data on it.
2. If you have iOS 7 installed on the device AND have the "Find My iPhone" feature enabled, then the activation lock is engaged meaning that you will not be able to use the device even after restoring it without first logging on to the iCloud website and disabling the Find My iPhone feature. If you do not know the credentials to login to your iCloud account to disable the aforementioned option, there's nothing that anyone, including Apple can or will do for you.