Bought new iPad Mini from Verizon - came with MDM on it

[SwitchBeach]

I just bought a new iPad Mini 6 directly from the Verizon website. When I went to activate it, it had a message that the device was managed by the "Massachusetts Executive Office of Energy & Environmental Affairs".

I'm in Virginia. And this is a personal device not a work device. And again, I bought it directly from Verizon.

I was on the chat with two Verizon reps last night and they walked me through the usual "steps". I reset the device 3 times. But of course, the MDM is still there.

Before I take it to a Verizon store to have them swap it out, can anyone confirm that neither I nor even Verizon can remove the MDM. Only the agency that put it on there can do that, right?

Thanks.

 

[Kizzy Catwoman]

Yes that is the case. This device needs to be swapped out for a replacement asap. It doesn't sound like a new device either if someone has already installed software onto it.

 

[Ed7789]

That is mostly correct.

Apple might be able to remove it, but you would need the absolute original purchase receipt - the one that was provided when the device was initially purchased from Apple - and that’s not a guarantee.

Your best bet is to have it exchanged with Verizon.

 

[Annie_M]

This stinks for you! Verizon needs to replace it with a BRAND NEW device, and hopefully they'll throw in some additional perks to compensate you for your trouble!

 

[Ledsteplin]

Obviously that iPad was not new. Either it was an incompetent mistake by Verizon or Apple, or Verizon tried to pull one on you. Make sure they give you a new one to replace it.

 

[SwitchBeach]

Thanks for all the responses.

I took it to a Verizon corporate store. They, of course, couldn't do anything. But they also didn't have any in stock.

I ended up having them cancel the whole order and do a return for the Mini.

Then I bought a WiFi only model at Best Buy, which was on sale. Probably didn't need the cellular anyway. Will save me money over the long run.

 

[Annie_M]

Thanks for all the responses.

I took it to a Verizon corporate store. They, of course, couldn't do anything. But they also didn't have any in stock.

I ended up having them cancel the whole order and do a return for the Mini.

Then I bought a WiFi only model at Best Buy, which was on sale. Probably didn't need the cellular anyway. Will save me money over the long run.

I am so glad that situation has been resolved!