Bought new iPad Mini from Verizon - came with MDM on it

SwitchBeach

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Sep 2, 2013
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I just bought a new iPad Mini 6 directly from the Verizon website. When I went to activate it, it had a message that the device was managed by the "Massachusetts Executive Office of Energy & Environmental Affairs".

I'm in Virginia. And this is a personal device not a work device. And again, I bought it directly from Verizon.

I was on the chat with two Verizon reps last night and they walked me through the usual "steps". I reset the device 3 times. But of course, the MDM is still there.

Before I take it to a Verizon store to have them swap it out, can anyone confirm that neither I nor even Verizon can remove the MDM. Only the agency that put it on there can do that, right?

Thanks.
 

EdwinG

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Mar 10, 2012
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That is mostly correct.

Apple might be able to remove it, but you would need the absolute original purchase receipt - the one that was provided when the device was initially purchased from Apple - and that’s not a guarantee.

Your best bet is to have it exchanged with Verizon.
 
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SwitchBeach

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Sep 2, 2013
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Thanks for all the responses.

I took it to a Verizon corporate store. They, of course, couldn't do anything. But they also didn't have any in stock.

I ended up having them cancel the whole order and do a return for the Mini.

Then I bought a WiFi only model at Best Buy, which was on sale. Probably didn't need the cellular anyway. Will save me money over the long run.
 

Annie_M

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Mar 2, 2016
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Thanks for all the responses.

I took it to a Verizon corporate store. They, of course, couldn't do anything. But they also didn't have any in stock.

I ended up having them cancel the whole order and do a return for the Mini.

Then I bought a WiFi only model at Best Buy, which was on sale. Probably didn't need the cellular anyway. Will save me money over the long run.
I am so glad that situation has been resolved!
 

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