1. MB64's Avatar
    My 75 year old mother has forgotten her account info on her iPad. My wife had actually set it up for her and for years she was fine on it just to play games. Recently, for some reason, it reset itself and is now asking for the account info for logging in.. She doesn't have it. So I'm assuming it would be like if someone stole an iPad or found one, that they can't just reset the password with a new one even if you do a factory reset. So it useless now? Apple can't help. I already reached out to them.
    06-24-2018 09:11 AM
  2. Just_Me_D's Avatar
    Can your wife not use the account recovery option since she was the one who set it up for your mom?

    https://support.apple.com/en-us/ht201487
    06-24-2018 10:21 AM
  3. MB64's Avatar
    She is totally clueless. She no longer has apple herself. She has android. It's been over 5 years ago that she set that up.
    06-24-2018 10:43 AM
  4. MB64's Avatar
    Would I be able to get it unlocked via jailbreak methods?
    06-24-2018 10:46 AM
  5. Lee_Bo's Avatar
    You're either going to have to try the account recovery method or call  support and play a game of 20 questions.
    06-24-2018 11:04 AM
  6. Just_Me_D's Avatar
    Would I be able to get it unlocked via jailbreak methods?
    If the device is protected by the iCloud Activation Lock then no, there's no way around it. With that being said, does your wife still have the email account used when she set up your mom's phone? If so, Apple will send the recovery information to that email address.
    Sherry_B likes this.
    06-24-2018 11:05 AM
  7. Ledsteplin's Avatar
    Would I be able to get it unlocked via jailbreak methods?
    I don't think so. She probably set it up with your mom's email address. You should be able to reset the password if you have the email address.
    Forgot ID
    https://support.apple.com/en-us/HT201487
    06-24-2018 11:07 AM
  8. MB64's Avatar
    She does not have the email either. I'm just gonna put a hammer to it and it
    And call it a loss. Lol, it was an iPad mini
    06-24-2018 12:25 PM
  9. Ledsteplin's Avatar
    She does not have the email either. I'm just gonna put a hammer to it and it
    And call it a loss. Lol, it was an iPad mini
    You might just put it up somewhere. That email address may be found or remembered.
    06-24-2018 03:24 PM
  10. MB64's Avatar
    You might just put it up somewhere. That email address may be found or remembered.
    OK thank you. I'll see what I can do
    06-24-2018 03:30 PM
  11. Annie_8plus's Avatar
    So, given that your Mother is 75, I would be surprised that she didn't write down this information somewhere! I set up both my MIL's iPhone and iPad, and she had a whole notebook full of passwords and login info. My husband and I both shuddered everytime she pulled it out (she kept with with her cookbooks)! Just a thought. Good luck, I hope you can figure it out!
    06-25-2018 04:08 PM
  12. MB64's Avatar
    So, given that your Mother is 75, I would be surprised that she didn't write down this information somewhere! I set up both my MIL's iPhone and iPad, and she had a whole notebook full of passwords and login info. My husband and I both shuddered everytime she pulled it out (she kept with with her cookbooks)! Just a thought. Good luck, I hope you can figure it out!
    She's bad at keeping passwords. Then she blames us for not writing down HER info. She's the type that wants all the latest and greatest. And wants someone else to explain everything IN DETAIL while she takes notes. As stated b4, we are just gonna take a hammer to it and toss it. She got herself a tablet now and my wife wil write down all of the info.
    06-25-2018 06:30 PM
  13. Annie_8plus's Avatar
    Writing them down will be easier for you in the long run!!!
    06-26-2018 12:27 PM
  14. MB64's Avatar
    For sure!!
    06-26-2018 05:04 PM
  15. MB64's Avatar
    Mods I guess you can close this up
    06-26-2018 05:04 PM
  16. Just_Me_D's Avatar
    Mods I guess you can close this up
    Done!
    06-26-2018 08:17 PM

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