1. rjcs56's Avatar
    Yesterday when I fired up my iPhone 7, it was totally unresponsive to commands. Screen would lock up, then change to an app, then lock up again, ad Infinitum. It wouldn’t allow me to turn it off for nearly 15 minutes of trying. Finally it did shut down. I let it sit for a few minutes and turned it back on. Everything’s apparently normal now. But the whole incident got me wondering it it had a virus. I went to my settings and I found something that causes me concern: a setting that says “custom jailbreak” followed by a series of red bulleted items I don’t recognize.

    Should I be worried? Is this normal? Please help!
    12-08-2017 02:24 PM
  2. TwitchyPuppy's Avatar
    Definitely not normal.
    Did you jailbreak your phone?
    If not, do you recall that day’s browsing activity?

    Do you have a screenshot?
    12-08-2017 02:36 PM
  3. darius_robin's Avatar
    Are you sure your iPhone is not a counterfeit one, or have you jailbroken it? It’s mostly either one of them.
    12-09-2017 08:25 AM
  4. rjcs56's Avatar
    Definitely not normal.
    Did you jailbreak your phone?
    If not, do you recall that day’s browsing activity?

    Do you have a screenshot?
    No. I didn’t jail break it. Don’t even know how. My browsing is pretty constant—news and tech sites. No new download of apps.

    I’ve searched and searched but now can’t find the jailbreak word in settings.
    01-05-2018 11:58 PM
  5. Just_Me_D's Avatar
    No. I didn’t jail break it. Don’t even know how. My browsing is pretty constant—news and tech sites. No new download of apps.

    I’ve searched and searched but now can’t find the jailbreak word in settings.
    If you didn’t jailbreak your iPhone then I would quickly put the device in recovery or DFU mode and restore it, if I were you. Afterwards, I would set it up as a new device because restoring from a backup would more than likely restore the setting and problems.
    Sherry_B likes this.
    01-06-2018 08:58 AM
  6. rjcs56's Avatar
    Are you sure your iPhone is not a counterfeit one, or have you jailbroken it? It’s mostly either one of them.
    I purchased the iPhone 7 new at an AT & T corporate store. I’d think it would be “clean”.

    Can a hacker remotely jailbreak a phone?
    01-06-2018 09:33 AM
  7. Just_Me_D's Avatar
    I purchased the iPhone 7 new at an AT & T corporate store. I’d think it would be “clean”.

    Can a hacker remotely jailbreak a phone?
    Not that I’m aware of.
    01-06-2018 03:33 PM
  8. Ledsteplin's Avatar
    I purchased the iPhone 7 new at an AT & T corporate store. I’d think it would be “clean”.

    Can a hacker remotely jailbreak a phone?
    No. But glitches like that happen from time to time. I would do the restore. It's probably a software bug. It may never happen again, but then it might.
    01-06-2018 04:57 PM
  9. Sherry_B's Avatar
    No. But glitches like that happen from time to time. I would do the restore. It's probably a software bug. It may never happen again, but then it might.
    "a setting that says “custom jailbreak” followed by a series of red bulleted items" that suddenly shows up in the settings of the phone is a "glitch" or software "bug"? I think not.
    01-06-2018 05:14 PM

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