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  1. iMore Question's Avatar
    I have filled in the captcha and entered the card details 4 times over the last month to be able to access the apple store account ,i am getting very annooyed that i can get no help.i spoke to a staff member who said it would take two days ,that was 3 weeks ago,can i please get sonme help to gert a new password ,thanks ron bishop
    Last edited by Rob Phillips; 03-27-2017 at 08:50 PM. Reason: Removed email address
    03-27-2017 07:15 PM
  2. Sherry_B's Avatar
    iMore is not an official Apple web site, so we really cannot assist you with access to the online Apple store.

    I think your best option is to go in to your local official physical Apple store and get someone in the Genius Bar to help you.
    03-27-2017 10:21 PM
  3. SwitchBeach's Avatar
    CALL Apple support on the phone rather than entering information on their website. They should be able to assist you over the phone.
    03-28-2017 06:17 PM

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