After 4 times of trying to get a new password why is it taking so long

[iMore Question]

I have filled in the captcha and entered the card details 4 times over the last month to be able to access the apple store account ,i am getting very annooyed that i can get no help.i spoke to a staff member who said it would take two days ,that was 3 weeks ago,can i please get sonme help to gert a new password ,thanks ron bishop

 

[Sherry_B]

iMore is not an official Apple web site, so we really cannot assist you with access to the online Apple store.

I think your best option is to go in to your local official physical Apple store and get someone in the Genius Bar to help you.

 

[SwitchBeach]

CALL Apple support on the phone rather than entering information on their website. They should be able to assist you over the phone.