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  1. Thread AuthorThread Author   #1  
    solitude1984's Avatar
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    Default BBM crashes after 7.0.3 Update

    Hey everyone,

    I updated my OS to 7.0.3 not too long ago, and now if anyone sends me a pic on BBM or if I send anyone a pic on BBM it crashes. The problem is that it doesn't just crash once. It crashes every time I click on the person after the pic is sent. The only fix seems to be to delete the chat altogether (make sure you don't have "save chat history" on.

    I sent a couple of pics earlier today (before updating my OS) and everything was fine.

    Seems like we have a problem.


    Sent from my iPhone 5s using Tapatalk
    Mitsubishi G310 -> Vtech A700 -> LG 6190 -> LG125 -> Samsung flip -> Moto Razr -> Blackberry Curve 8300 -> Blackberry Curve 8330 -> iPhone 4 -> iPhone 4s -> iPhone 5s
    Thanked by:
    damian27 (10-24-2013)
  2. #2  
    JustMe'D's Avatar

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    Default Re: BBM crashes after 7.0.3 Update

    Mine is still working properly after the update to 7.0.3. Try uninstalling and re-installing the app.
  3. Thread AuthorThread Author   #3  
    solitude1984's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by JustMe'D View Post
    Mine is still working properly after the update to 7.0.3. Try uninstalling and re-installing the app.
    Just tried it, it didn't make a difference. The second I send a picture to someone it starts crashing as described above.


    Sent from my iPhone 5s using Tapatalk
    Mitsubishi G310 -> Vtech A700 -> LG 6190 -> LG125 -> Samsung flip -> Moto Razr -> Blackberry Curve 8300 -> Blackberry Curve 8330 -> iPhone 4 -> iPhone 4s -> iPhone 5s
  4. #4  
    psiclne's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Having the same issue. Im afraid to uninstall the app as some of my friends had to wait for the "email" again.
    BlackBerry - 9000, 9700, 9780, 9900, PlayBook
    Android - Galaxy S II Skyrocket
    iOS - 6 & iPad mini
    MBP
  5. #5  
    boosted06's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Same thing has happened to me. and I uninstalled and reinstaled the app.
  6. Thread AuthorThread Author   #6  
    solitude1984's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by boosted06 View Post
    Same thing has happened to me. and I uninstalled and reinstaled the app.
    Uninstalling and reinstalling did not fix the problem for me.


    Sent from my iPhone 5s using Tapatalk
    Mitsubishi G310 -> Vtech A700 -> LG 6190 -> LG125 -> Samsung flip -> Moto Razr -> Blackberry Curve 8300 -> Blackberry Curve 8330 -> iPhone 4 -> iPhone 4s -> iPhone 5s
  7. #7  
    Slammers08's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by solitude1984 View Post
    Just tried it, it didn't make a difference. The second I send a picture to someone it starts crashing as described above.


    Sent from my iPhone 5s using Tapatalk
    Same here happens almost every time I send a pic!
  8. #8  
    Slammers08's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by psiclne View Post
    Having the same issue. Im afraid to uninstall the app as some of my friends had to wait for the "email" again.
    I've uninstalled 3 times and didn't have to wait for a email. Should be ok.
  9. #9  
    linsiris's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by JustMe'D View Post
    Mine is still working properly after the update to 7.0.3. Try uninstalling and re-installing the app.
    Same here for me. No problems with BBM after updating to iOS 7.0.3
  10. #10  
    Jaguarr40's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    WOW what a shock....BBM is not working properly after an update. Deja vu just like the good or bad old days. Sure am glad I left BBM behind when I left BB behind. Moving on to iphone and iMessage just seems to work right and go together for me anyway. As I asked in an earlier post...I wonder the % of people that will drop it and uninstall in I give a week - 2 tops. I know this is going to be hit or miss but the mere fact that this thread was written makes me write this.
    ~JAG~
    Member Of iMore & Mobile Nations!
    In Memory Of Steve Jobs ... Rest In iPeace


    Fausty82 likes this.
  11. #11  
    phreddyl's Avatar

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    Default Re: BBM crashes after 7.0.3 Update

    Seems like sending a picture message crashes it. Sent on to my husband and crashed his and mine... Uninstalled and reinstalled seems to be ok now but I won't try pics again.
  12. Thread AuthorThread Author   #12  
    solitude1984's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by phreddyl View Post
    Seems like sending a picture message crashes it. Sent on to my husband and crashed his and mine... Uninstalled and reinstalled seems to be ok now but I won't try pics again.
    Yeah don't send pics until there is an update to the app because it will happen again - I know because I tried more than once.


    Sent from my iPhone 5s using Tapatalk
    Mitsubishi G310 -> Vtech A700 -> LG 6190 -> LG125 -> Samsung flip -> Moto Razr -> Blackberry Curve 8300 -> Blackberry Curve 8330 -> iPhone 4 -> iPhone 4s -> iPhone 5s
  13. #13  
    Charbel Ir's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Apple removed a font for the update that was used by BBM, making the app crash in certain situations. A fix is on the way
    Anilu7 likes this.
  14. #14  
    Indi Johal's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    My bbm is also crashing when I send and receive pics, such a pain! Also not having a delete contact function isn't helpful
  15. #15  
    Slammers08's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by Indi Johal View Post
    My bbm is also crashing when I send and receive pics, such a pain! Also not having a delete contact function isn't helpful
    Also noticing major battery drain! C'mon bb!!!!
  16. #16  

    Default Re: BBM crashes after 7.0.3 Update

    That is strange. I'm not experiencing that. I've been sending pictures and screenshots since last night after the update and no crashes at all.

    I do have increased battery drain but that's because I've been on the phone all day, on BBM, with several people and BBM groups.
  17. #17  
    pcguy514's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Hi Qbnkelt, did you install BBM before the 7.0.3 update or after?
  18. #18  
    tuffy100's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Damn I tried reinstalling and it's making me wait for the email. When I downloaded it first I was able to just enter my old BBID and it worked right away :/


    Sent from my iPhone 5s using iMore Forums mobile app
  19. #19  
    linsiris's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Yes, I tried sending an image to someone and I see the problem now. It crashes everytime I try to chat with the contact I sent the image to. Annoying bug! :-/
  20. #20  
    VaderPhone's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    @BBM on twitter said they are aware of the issue and a fix is on the way



    Sent from my iPhone
    Anilu7 likes this.
  21. #21  
    Chris Parsons's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    New update is out... fixes the error - https://itunes.apple.com/us/app/bbm/...0l3Vy&ct=vb_im
    Chris Parsons
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    Thanked by:
    Anilu7 (10-23-2013), ghundiraj (10-24-2013), solitude1984 (10-23-2013)
    Maxey05 and ghundiraj like this.
  22. #22  
    Anilu7's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by Indi Johal View Post
    My bbm is also crashing when I send and receive pics, such a pain! Also not having a delete contact function isn't helpful
    To delete a contact, you tap and hold the contact's picture, then a menu comes up. Tap 'delete'. You will get a confirmation question. Confirm delete.
    Had lots of different phones: Kyocera 7135, Sony Katana, iPhone 4, BB Z10 - all with their merits. Love technological diversity!
  23. Thread AuthorThread Author   #23  
    solitude1984's Avatar
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    Default BBM crashes after 7.0.3 Update

    An update to the BBM app the fixes the problem is now out.


    Sent from my iPhone 5s using Tapatalk
    Last edited by solitude1984; 10-24-2013 at 10:04 AM.
    Mitsubishi G310 -> Vtech A700 -> LG 6190 -> LG125 -> Samsung flip -> Moto Razr -> Blackberry Curve 8300 -> Blackberry Curve 8330 -> iPhone 4 -> iPhone 4s -> iPhone 5s
  24. #24  
    damian27's Avatar
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    Default Re: BBM crashes after 7.0.3 Update

    OP... I have the exact same issue. The program also crashes every time I click on the contacts tab...... Very odd!
  25. #25  
    rayz336's Avatar

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    Default Re: BBM crashes after 7.0.3 Update

    Quote Originally Posted by damian27 View Post
    OP... I have the exact same issue. The program also crashes every time I click on the contacts tab...... Very odd!
    They're readying a fix for the contacts tab issue
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    damian27 (10-24-2013)
    ghundiraj likes this.
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