Hello all
First of all my apologies for my first post being one asking for your help, hopefully i can return the favor one day.
So, we bought my dad an ipad 2 and he has upgraded the software to ios 6 (i think that's the one)
Today i set him up an itunes account and loaded it with ?15 to buy some apps.
He tried to download a free app and every time you click to install the app a pop up comes up, which says "for added security please set up 3 security questions" the options on the box are "not now" or "continue" (not now causes you to stop the install)
So, we click continue and another pop up box asks for his itunes password, we put this in and after a few seconds the same box comes up, again and again and again....
We know his itunes account set up correctly and active as he has the confirmation emails, it also shows he has money on the account...
A quick google and it seems others are having the same problem.
We have done the things that some have said (log out of itunes, powerdown the ipad, wait, power back up and sign back in)
This has not worked.
Going back to the security questions my dad has not answered any, nor did i when i set his itunes account up....
Any help would be most appreciated.....
Many thanks
First of all my apologies for my first post being one asking for your help, hopefully i can return the favor one day.
So, we bought my dad an ipad 2 and he has upgraded the software to ios 6 (i think that's the one)
Today i set him up an itunes account and loaded it with ?15 to buy some apps.
He tried to download a free app and every time you click to install the app a pop up comes up, which says "for added security please set up 3 security questions" the options on the box are "not now" or "continue" (not now causes you to stop the install)
So, we click continue and another pop up box asks for his itunes password, we put this in and after a few seconds the same box comes up, again and again and again....
We know his itunes account set up correctly and active as he has the confirmation emails, it also shows he has money on the account...
A quick google and it seems others are having the same problem.
We have done the things that some have said (log out of itunes, powerdown the ipad, wait, power back up and sign back in)
This has not worked.
Going back to the security questions my dad has not answered any, nor did i when i set his itunes account up....
Any help would be most appreciated.....
Many thanks