Before I begin to relate my story, I want to give a BIG SHOUT OUT TO Joe K. who is the manager of the Apple store at Summit Mall in Akron Ohio.
I was part of the Upgrade program and went into upgrade from the 7 Plus to the iPhone X.
Ran into trouble with AT&T not sending the confirmation code to my phone. I called AT&T and, according to them, not an issue on their end...my number was the main number on the account.
OK, Joe jumped in and after trying a bunch of things...which did nothing, because no AT&T code received, he decided to upgrade my phone as an “employee” to bypass the AT&T code registration.
After 45 minutes all was done and I went home a happy camper.
Well, then I plugged the new X into my iMac to restore from a backup that I had made earlier.
Short story is that the charging port was defective and would not connect to the computer or charge.
Went back to the Apple store Friday morning and Joe was there again and recognized me. He could not believe that the phone was defective.
OK, new hassle this time...my credit freeze after the Equifax leak cause the Citizens Bank contract to fail. So Joe and I spent another 40 minutes trying to resolve...all to no avail.
I just decided to buy the phone outright because I didn’t want to mess with the convoluted process of having the credit freeze lifted.
Joe was great and realized all of the time and trouble that I went through, sold me the iPhone X and Apple Care at a discount and threw in a Belkin wireless charging station for my trouble.
What could have been a major disaster turned into a great experience and showed me what Apple will do to “make things right”.
Thanks again Joe!
I was part of the Upgrade program and went into upgrade from the 7 Plus to the iPhone X.
Ran into trouble with AT&T not sending the confirmation code to my phone. I called AT&T and, according to them, not an issue on their end...my number was the main number on the account.
OK, Joe jumped in and after trying a bunch of things...which did nothing, because no AT&T code received, he decided to upgrade my phone as an “employee” to bypass the AT&T code registration.
After 45 minutes all was done and I went home a happy camper.
Well, then I plugged the new X into my iMac to restore from a backup that I had made earlier.
Short story is that the charging port was defective and would not connect to the computer or charge.
Went back to the Apple store Friday morning and Joe was there again and recognized me. He could not believe that the phone was defective.
OK, new hassle this time...my credit freeze after the Equifax leak cause the Citizens Bank contract to fail. So Joe and I spent another 40 minutes trying to resolve...all to no avail.
I just decided to buy the phone outright because I didn’t want to mess with the convoluted process of having the credit freeze lifted.
Joe was great and realized all of the time and trouble that I went through, sold me the iPhone X and Apple Care at a discount and threw in a Belkin wireless charging station for my trouble.
What could have been a major disaster turned into a great experience and showed me what Apple will do to “make things right”.
Thanks again Joe!
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