Disabled iPhone - how to get my data

helicopterche

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Oct 11, 2019
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Hello, is it possible to extract my photos from my iPhone, that is now disabled after I entered the freshly changed 6 digit passcode 10 times wrongly? Unfortunately, my Phone was not connected to iCloud and the last backup on iTunes is made before I had my baby (7 months ago) and all its pictures and videos are now on this locked device. Or is there a way to get 10 more tries to get the passcode right?
Thank you in advance!
 

Annie_M

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Mar 2, 2016
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Hello and welcome to iMore! I'm so very sorry that you're having this issue. In all honesty, I think the only way you will be able to retrieve your data and photos is to contact Apple Support. You will need to provide them with your credentials, and hopefully, they will be able to help you.
 

Lee_Bo

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Apr 6, 2016
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Yep, you are going to need to contact Apple support for that. Along with your credentials you may also need specific account information.
 

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