Backup Password in iTunes

jwalker007

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May 14, 2010
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Anybody getting this password: (The attached device has a backup password set. You need to disable the backup password in iTunes before you can continue.
Start iTunes, remove the backup password and start this Program again). I went into iTunes and to Summary then Backups. The button is grayed out for Encrypt this iphone backup and I can't seem to remove the backup password. Am I looking in the right place? Thanks
 

kch50428

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Oct 22, 2010
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You may need to go into iTunes and on the device's summary screen, uncheck the option to encrypt back-ups until you get the jailbreak completed - then you can re-enable the option when you get everything restored with the jailbreak.
 

3cit

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You may need to go into iTunes and on the device's summary screen, uncheck the option to encrypt back-ups until you get the jailbreak completed - then you can re-enable the option when you get everything restored with the jailbreak.

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jwalker007

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Unfortunately for some reason it is grayed out and won't let me uncheck it. I've tried it with both a computer and a iCloud backup with no luck.
 

iDonev

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Unfortunately for some reason it is grayed out and won't let me uncheck it. I've tried it with both a computer and a iCloud backup with no luck.

Are you running OS X? Look for a padlock somewhere on the screen. The option might require additional privilages.
 

jwalker007

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Hello everyone,
Yes, I have 7 profiles installed on my iPhone that my IT department put on there so I can us my personal phone to access company email. Question, can I erase all, set up as new, jailbreak and then restore from the most recent backup and accomplish what I need to have corporate email with a jail broken iPhone 5?
 

natasftw

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With profiles installed, it's pretty difficult to say what you can and can't do. Those can have a good bit of control over the functionality of your phone.
 

jwalker007

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Got it figured out. Backed up first then I erased everything, set up as new, jail broke and restored from a backup. Worked great.
 

jwalker007

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Unfortunately, because of the corporate security on this phone, I could not uncheck the password because it was disabled. I had to follow the steps I outlined.