Apple Music/iTunes/iCloud Library issue

[jmr1015]

I've been using Apple Music on my iPad for a few days now. On my iPad and iPhone, I have iCloud Music Library disabled. My problems arose after turning on my MacBook today to sync. I updated iTunes, and synced my iPad... iTunes also synced with Apple Music, and iCloud Music Library on the MacBook was enabled.

Long story short, a bunch of my music in iTunes is now "greyed out" and unplayable. It says to play, I need to download it from iCloud, but it will not download at all. Those particular tracks are also removed from my iPad that synced with the MacBook. These tracks are MP3s imported from elsewhere or ripped from CDs. Not purchased from iTunes. Not sure what the deal is, but iTunes/iCloud is either holding my tracks hostage, or straight up robbed me of over $2,000 worth of my media.

Anyone know how I can restore my tracks to pre-iCloud Music Library condition?

 

[kch50428]

Troubleshooting Apple Music: The Ultimate Guide | iMore
How to use Apple Music without iCloud Music Library | iMore

 

[jmr1015]

Troubleshooting Apple Music: The Ultimate Guide | iMore
How to use Apple Music without iCloud Music Library | iMore

None of those seem to address my issue. I do not use iTunes Match. This content was not purchased from iTunes. Ever since iCloud Library tried to scan my iTunes Library, this content is no longer available on my Mac or any of my devices. (It doesn't show on my synced devices at all, it won't play or download from iCloud on my Mac. The tracks are greyed out and unresponsive)

Most resolutions in those links involve deleting content from iCloud and starting over. Because these were not purchased from iTunes (and in many cases, are not even available on iTunes) if I delete them, I assume they will just be gone. I cannot redownload them from Purchases. As it is, they may already be gone, but I'm hoping there is some way to release them from their iCloud purgatory.

I have tried signing out if iTunes and signing back in. I've tried disabling iCloud Music Library and reactivating it. I'm currently verifying and repairing disk permission, to see if that helps for some reason.

 

[crankerchick]

Please navigate to your iTunes music folder on your Mac and make sure the physical files are still in the music folder.

 

[jmr1015]

Please navigate to your iTunes music folder on your Mac and make sure the physical files are still in the music folder.

After a trip to the Apple Store Geniuses, here is the bad news. The vast majority of the files that were not purchased from iTunes are now corrupted. Out of 3800+ tracks/28gb, roughly 9gb survived. Everything else is corrupted beyond recoverable. Because I do not have a backup of my iTunes library, there is nothing I can do, beyond rebuilding my library from scratch. Sourcing all my tracks and downloading/ripping them again.

Thankfully, the small selection of the lost tracks that I most wanted, survived on my old iPod Touch. I know there are ways to import from an iOS device to iTunes, but at this point, I'm just going to leave the iPod alone and just be happy those tracks escaped destruction.

 

[crankerchick]

Sorry this happened to you. Crazy. It's not supposed to ever touch physical files.


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[Ledsteplin]

You might send feedback to go with your Apple Store visit. There are many articles online about how Music simply does not "just work". I have Music turned off, and it will stay that way. If it works for you (so far), great. You're one of the lucky ones. Sorry this happened, OP.
Feedback:
https://www.apple.com/feedback/iphone.html#mn_p

 

[crankerchick]

Definitely send feedback. The service definitely doesn't just work, not even for those of us that aren't having these types of permanent damage with corrupt libraries and deleted files.


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[htmanning]

Feeling your pain. After the iOS 8.4.1 update all of my offline music and videos were removed. Apple Music is an absolute disaster and failure for anyone who was using iTunes Match. To make matters worse, downloading via iTunes Match takes an insane amount of time. I takes me 2 hours to download 10 songs. Half the time, the songs don't show up after I download them.

I finally just broke down and uploaded my entire library to Google Play. Google downloads 10 songs in 30 seconds. In every respect, Google Play beats iTunes Match for streaming your own library, and it's free. I hate the interface, but the performance is ridiculously better than Apple's offering.

 

[crankerchick]

Interesting. I don't have those download issues in Apple Music. Google Music was notoriously slow at uploading songs for me, though. I had the same problem you had with my offline music and videos disappearing, although it happened to me after the app crashed, not after an update. For me, the music and videos weren't gone from the device, just gone from the app knowing they were there. Oddly, plugging in to iTunes and doing a sync made the app recognize the downloaded content.


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[Douglas Sekus]

Same issue here. It takes FOREVER to download songs. I'm on a long flight tomorrow and I have been downloading songs to my 6 Plus all week. I finished last nigh finally getting 410 songs local. I checked this morning - all local music is gone! This, needless to say, is extremely frustrating.

 

[woteva65]

Apple Music kindly chose to help my music appreciation out by deleting all my music stored under the iTunes folder except for Geronimo by Sheppard ( a good song but not up there with some of my favourites wiped permanently from my drive).

Luckily the assessment of what music to cull was not extended to external libraries.

I know it is widely held that Apply can't do Cloud but they don't help their cause to remove this perception by releasing such a bug ridden mess such as Apple Music.

 

[Tartarus]

I have 8000 songs in my library and I haven't had this happen to me. Must be an exception

 

[zerog46]

Are you guys just using iCloud music or both iCloud and match? I don't have Any issues like this and my music downloads very fast, good internet connection.


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[Tartarus]

Only Music, since I only have a debit card I can't subscribe to match

 

[crankerchick]

I use both and haven't experienced either issue.


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[anon(39328)]

I use both. I noticed a handful of songs missing from my library shortly after Apple Music launched. Thankfully, I have a backup. Hopefully Apple sorts all of this out soon. As it is right now, I'm not planning to renew either subscription.