My point is that the policy is just stupid. How am I, a new apple consumer, supposed to know I'm supposed to make an appointment when my charger doesn't work? Every store in the continental united states, except for Apple, allows you to walk in and get customer service assistance. I walk in and I get told no one can help me....understandably, I'm going to flip my lid.
I'm just really frustrated with their customer service buying this iPad. I have had no less than six things go wrong and they even felt bad enough to give me a free case. That helps, but geeze, I am just stunned at what they're getting away with now a days...
With that said, the product is fantastic and I'm a rabid iPad fan. That's prolly why theyre getting away with crappy customer service. Oh well, at least I know to make an appointment now.
And by the way...I'm a SHE!! lol