1. DominionRoofs's Avatar
    Hey guys and gals. I just got my new XS max after being an Android user for years. I'm really enjoying the phone so far. It is however going to take some getting used to. I do have a concern that I hope someone could help with. I noticed that whenever on a speaker call, the speaker cracks almost like it's blown. Interesting, when I turn on music, even at high volume, it doesn't sound this way. Again this is my first day with the phone so plenty of time to trade in. I'm just not sure if I should or if this sounds normal to you all. I paid full price at the Apple store unlocked and it's a chunk of change.
    10-09-2018 06:39 PM
  2. Doug B's Avatar
    Mine doesn’t do anything like that. In fact this is probably the best sounding speaker on an iPhone. Could just be call quality.
    10-09-2018 07:13 PM
  3. Just_Me_D's Avatar
    That is interesting since the sound doesn’t crack while listening to music. Having said that, do you have a case on the device? If so, how does it sound without the case? In addition, are the calls from the same caller or different callers? If from the same caller, it’s possible the problem resides on his or her end.
    10-09-2018 07:13 PM
  4. DominionRoofs's Avatar
    2 different callers. No case. It happens when the voice gets high or louder.
    10-09-2018 07:32 PM
  5. Just_Me_D's Avatar
    2 different callers. No case. It happens when the voice gets high or louder.
    Just in case, I recommend you make a Genius Bar appointment with the nearest Apple Store to have them check it out.
    Annie_8plus likes this.
    10-09-2018 07:33 PM
  6. Doug B's Avatar
    Have you tried taking speakerphone off during those calls to see if that changes the sound quality??
    10-09-2018 08:45 PM
  7. TripleOne's Avatar
    No such problems on my XS Max.
    10-09-2018 08:56 PM
  8. metllicamilitia's Avatar
    Barring any network issues, as stated, I would check with Apple. Given that it’s so new, they would probably replace it regardless.
    DominionRoofs likes this.
    10-09-2018 09:06 PM
  9. DominionRoofs's Avatar
    Have you tried taking speakerphone off during those calls to see if that changes the sound quality??
    I have not. But I will see
    10-09-2018 09:33 PM
  10. jhnnyblze2000's Avatar
    My launch day Xs Max couldn’t make phone calls. They’d either fail when dialed or answered or after being on the call for a few seconds the person I was talking too sounded like a skipping record. Took it to Apple gave me a brand new one no questions asked, one of the many reasons I love Apple and their products.
    DominionRoofs likes this.
    10-09-2018 09:54 PM
  11. Cladster's Avatar
    It's the best speaker i have ever had on a phone.
    10-09-2018 11:22 PM
  12. Speedygi's Avatar
    Not the best speaker but still okay.
    10-10-2018 01:03 AM
  13. calebt's Avatar
    I get that sometimes on my X crackling on speaker or regular phone, but I think it's network interference. I'm on AT&T and I noticed when this happens it's mostly from friends or coworkers from other network.
    10-10-2018 06:32 AM
  14. strikeIII's Avatar
    Try seeing if you have this issue with wifi calling enabled.
    10-10-2018 10:26 PM
  15. KingGrimlock's Avatar
    I think I'm having a similar issue. Something seems to be off with my top speak, and I don't know if it's normal. Sometimes when I'm typing, the clicking sound of the keyboard will suddenly become loud and crackling. Sometimes when my phone rings, the vibration sounds like there's something loose in my phone (only happens when my screen is on and the call comes in). But I don't get any of these issues when I'm watching videos or playing music.
    10-15-2018 10:00 AM
  16. Quis89's Avatar
    Probably want to make a trip to the Apple store. Don't take any chances this early.
    10-15-2018 10:10 AM

Similar Threads

  1. Replies: 5
    Last Post: 10-15-2018, 08:51 PM
  2. Marshall's upgraded line of Bluetooth speakers is sure to impress
    By iMore.com in forum iMore.com News Discussion
    Replies: 1
    Last Post: 10-09-2018, 07:20 PM
  3. Can you use Sonos One as your TV speaker (and should you)?
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 10-08-2018, 07:40 AM
  4. The Oontz Angle 3 Ultra Bluetooth speaker is down to just $27 today
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 10-05-2018, 06:40 AM
  5. The Duo Turntable hits Kickstarter with a detachable Bluetooth speaker
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 10-04-2018, 05:10 PM
LINK TO POST COPIED TO CLIPBOARD