1. tbaptista's Avatar
    I think Apple dropped the ball on this launch. It seems they put the cart in front of the horse. How can you launch a product and have such a small supply?

    I would be so angry if I waited in line and walked away empty handed! Then have to wait weeks to get it in the mail.
    Behshad, ladyc0524, trandz and 1 others like this.
    09-20-2013 01:14 PM
  2. BLiNK's Avatar
    i highly doubt they dropped the ball
    09-20-2013 01:17 PM
  3. orangecrush1399's Avatar
    But isn't this what we have been reading about for a few days and had been speculated about since the announcement of no pre order for the 5s? The lack of gold stock is disappointing but that aside it doesn't seem all that much different from any other release . At least in my opinion


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    09-20-2013 01:20 PM
  4. diaz2010's Avatar
    I agree they dropped the ball. My experience was not the greatest, however, the management at the store did come through with a resolution to fix the problem. This launch was definitely not an experience Apple wants their customers to go through again.
    09-20-2013 01:21 PM
  5. RavenSword's Avatar
    Was there any speculated reason given to why apple dropped the ball on supply? Did they just want the sold out headlines?us that new A7 chip really hard to make? I'd figure by now they would learn that whenever they put out a new phone,people are going to want it.
    09-20-2013 01:28 PM
  6. Ipheuria's Avatar
    Everyone saying they dropped the ball you have to understand that what you saw is not indicative of all Apple stores. I'm in Toronto and this launch by far was WAYYYYYYYYYYY better than my first experience waiting in line for an Apple device. I waited in line for the iPhone 4 and I was there for 8 hours until I finally got my phone. Now contrast that with my experience today. I walked into the same mall at around 11AM. I thought for sure there was no supply but they had the model I wanted. The lines were about 1/50th of the size of the one I waited in for my iPhone 4. They handed people tickets in line after checking the color and storage size of the model you wanted. Then they seperated the lines into factory unlocked and carrier locked. I was out of there with my iPhone 5s in one hour. Compare that to the 8 hour wait I had to get my iPhone 4 or the 2 week wait I had to get my iPhone 5. I can say without certainty that this was the best launch from what I experienced. So it is not one experience that is the whole picture. I'm sure there are others with stories of experience that are just as good and others who went through hell.
    Alli likes this.
    09-20-2013 01:39 PM
  7. sting7k's Avatar
    I think Apple dropped the ball on this launch. It seems they put the cart in front of the horse. How can you launch a product and have such a small supply?

    I would be so angry if I waited in line and walked away empty handed! Then have to wait weeks to get it in the mail.
    I walked away empty handed when I bought my original iPhone on launch day (arrived in the mail 3 days later). I walked away empty handed when I bought my iPhone 3G on launch day (picked up at store 1 week later). I walked away empty handed when I bought my iPhone 4 on launch day (picked up at store 1 week later). This is not new. I got my iPhone 5 NOT on launch day and guess what...I walked out the door with my new iPhone.

    This is pretty much how every iPhone launch has gone.
    09-20-2013 01:43 PM
  8. tbaptista's Avatar
    I walked away empty handed when I bought my original iPhone on launch day (arrived in the mail 3 days later). I walked away empty handed when I bought my iPhone 3G on launch day (picked up at store 1 week later). I walked away empty handed when I bought my iPhone 4 on launch day (picked up at store 1 week later). This is not new. I got my iPhone 5 NOT on launch day and guess what...I walked out the door with my new iPhone.

    This is pretty much how every iPhone launch has gone.
    I got to wonder, why are you still lining up? Lol
    Oofa, iVenom and KingaSpades like this.
    09-20-2013 01:51 PM
  9. tigerinexile's Avatar
    It's also nice to have the crowds.

    I'm sure Apple doesn't mind, and people appreciate the devices all the more when they get them...
    09-20-2013 01:57 PM
  10. Behshad's Avatar
    Worse release ever. First time I couldn't find a 64gb at any store or online at 3:01am et today.
    09-20-2013 01:58 PM
  11. warcraftWidow's Avatar
    I'm guessing supply issues were due to manufacturing issues with the new fingerprint sensor.
    09-20-2013 02:01 PM
  12. sting7k's Avatar
    I got to wonder, why are you still lining up? Lol
    I stopped lining up after the iPhone 4. Never again.
    09-20-2013 02:06 PM
  13. orangecrush1399's Avatar
    Maybe allocation of the different sizes was an issue, there was at least a dozen gray 64gb and like 6 silver 64gb at the verizon store I went to . I can't imagine that the 64 is going to be that hard to find . I could be wrong though
    09-20-2013 02:14 PM
  14. SeanHRCC's Avatar
    Considering not a one of you know's how many units were moved today, the comments about low supplies are ridiculous.

    Also, does anyone else find it odd that many of the same people we see throughout the year kicking up dust around the iMore forums are the same people here moaning and complaining about not being able to get an iPhone on launch day?
    09-20-2013 02:15 PM
  15. ame's Avatar
    I think they were prepared for the markets that mattered for this specific launch, which was China. I told myself I was never going to do a launch day again, and yet I woke my **** up at 2am and got online.
    09-20-2013 02:15 PM
  16. tbaptista's Avatar
    Considering not a one of you know's how many units were moved today, the comments about low supplies are ridiculous.

    Also, does anyone else find it odd that many of the same people we see throughout the year kicking up dust around the iMore forums are the same people here moaning and complaining about not being able to get an iPhone on launch day?
    Wait so are the articles both here and on other media outlets about many stores not even receiving supply false?

    Also, I had no intentions of receiving an iPhone 5s on launch as I was up at 3am to order a gold and a silver 5s that are being shipped on the 24th. Which I am very happy about.
    09-20-2013 02:18 PM
  17. orangecrush1399's Avatar
    I didn't make my way to an apple store, I went to verizon and this has been the best launch day ever for me. Wish they had gold but other than that it was fantastic . And aside from seeing the shipment dates get pushed back and knowing that the gold is hard to come by it don't see where Apple dropped the ball at all. I think they got it and ran with it. Honestly of your touchdown is every person getting exactly what they want on launch day with zero delays then I think you may have your expectations set a bit high
    Ipheuria likes this.
    09-20-2013 02:22 PM
  18. RavenSword's Avatar
    Considering not a one of you know's how many units were moved today, the comments about low supplies are ridiculous.

    Also, does anyone else find it odd that many of the same people we see throughout the year kicking up dust around the iMore forums are the same people here moaning and complaining about not being able to get an iPhone on launch day?
    Umm, it's pretty common knowledge now that they were grossly undersupplied. Read the number of articles not only here or else where online.
    09-20-2013 02:26 PM
  19. kch50428's Avatar
    Umm, it's pretty common knowledge now that they were grossly undersupplied. Read the number of articles not only here or else where online.
    Why do journalists get to define "grossly undersupplied"? How much of this is being sensationalized for purposes of linkbait? It's been pretty much common knowledge that on product launches in the past, Apple sells through what they had on hand in short order - and they eventually catch up with demand... it happened pretty quick with the 5S, and 5C - especially certain color variants. Que sera sera.
    Ipheuria likes this.
    09-20-2013 02:31 PM
  20. tbaptista's Avatar
    This is my first time actually ordering at launch so this is new to me. I guess I am looking at this launch in a vacuum and not comparing it to past launches.

    I guess my real question or concern is in the past launches was it common for retailers to not receive any supply of iPhones prior to launch?
    09-20-2013 02:35 PM
  21. Behshad's Avatar
    It's not about how many units were moved around. It's the fact that many store managers that I talked too all morning say that they were surprised how low their supply was this year , specially since last year they didn't have to worry about all the people who preordered theirs and it was shipped to their homes. If anything apple should've sent MORE PHONES to the stores , knowing that many of those who (pre) ordered online last year , didn't want to wait four days.

    A local att store that last year got 60 of each "flavor", this year got TEN 16 grey and TEN 32 Greys. Nothing else.
    ladyc0524 likes this.
    09-20-2013 02:40 PM
  22. tbaptista's Avatar
    From All Things D:

    "Carrier sources told AllThingsD earlier this week that they expected the 5s to be in extremely short supply, with one source describing their inventory situation as “grotesquely unavailable.”"
    09-20-2013 03:02 PM
  23. RavenSword's Avatar
    Why do journalists get to define "grossly undersupplied"? How much of this is being sensationalized for purposes of linkbait? It's been pretty much common knowledge that on product launches in the past, Apple sells through what they had on hand in short order - and they eventually catch up with demand... it happened pretty quick with the 5S, and 5C - especially certain color variants. Que sera sera.
    Then who the heck does?apples certainly not going to be forthright with their manufacturing numbers. Journalists and media are only thing we have to go on. And when you have every news source saying pretty much the same thing,chances are its true.
    09-20-2013 03:06 PM
  24. BreakingKayfabe's Avatar
    Just because there is short supply doesn't constitute Apple not being "prepared." They had what they could be made by now.
    kch50428 and Ipheuria like this.
    09-20-2013 03:06 PM
  25. SeanHRCC's Avatar
    You know, when you start seeing some of the same faces that pop up every now and then to spike these kinds of threads with traffic...you have to just step away and let the trolling run it's course.

    Apple not prepared? lol...not prepared for what, the absolute thrashing their supply of iPhone's would take because, like every year, it sells like hot cakes? Give me a break, Apple was fully prepared, and expecting this. The popularity these devices have overshadows other devices, so you don't see these kinds of releases with Samsung products or LG products or Blackberry products. But apparently, Apple is always doing something wrong huh?
    09-20-2013 03:08 PM
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