1. Thudstaff's Avatar
    I got my 3GS (first iPhone) on release day. It's worked fine up until this past week.

    I spent Monday through today (just got home) in Las Vegas on vacation with my wife. During the middle of the week the following occurred: (1) my phone refused to go into landscape mode, (2) when I take pictures they will show up in the photo album upside down, (3) random apps (New York Times for one) start fine but quickly rotate 180 degrees, and (4) Facebook updates repeatedly (the "updating" note flashes on and off every few seconds and crashes randomly.

    So...

    While in Vegas, I stopped at the Apple store in Caesar's Palace. The manager looked at my phone and after resetting it and other stuff said "Yeah, you have a problem. The wait to see a "genius" is about 3 hours". Because I had dinner reservations with my wife, I couldn't wait.

    Have any of you heard about issue(s) like these? Can I take the phone to an AT&T store given the circumstances or do I have to drive 45 - 50 minutes to the closest Apple store?

    Thanks!
    07-17-2009 07:22 PM
  2. Tramain's Avatar
    I would take it to a Apple Store.
    07-17-2009 07:26 PM
  3. big9erfan's Avatar
    You can make an appointment online for a Genius at your closest store, that way you don't have to go and just wait and hope they have time to see you.
    07-17-2009 07:36 PM
  4. Tramain's Avatar
    You can make an appointment online for a Genius at your closest store, that way you don't have to go and just wait and hope they have time to see you.
    Make a appointment here Apple Retail Store - Genius Bar
    07-17-2009 07:47 PM
  5. Thudstaff's Avatar
    Thanks for the info!
    07-17-2009 07:50 PM
  6. Thudstaff's Avatar
    I got an inCase Power Slider for my trip and have been using it. Do you think this could have somehow caused the problem?

    BTW, I made an appointment for tomorrow afternoon. While I'm certain that the situation will be remedied, I'm very disappointed to have a problem with the almighty iPhone after having had zero problems with other multiple pda phones over the years.
    07-17-2009 09:26 PM
  7. Tramain's Avatar
    I got an inCase Power Slider for my trip and have been using it. Do you think this could have somehow caused the problem?

    BTW, I made an appointment for tomorrow afternoon. While I'm certain that the situation will be remedied, I'm very disappointed to have a problem with the almighty iPhone after having had zero problems with other multiple pda phones over the years.
    Put it this way..... There is a good chance you will get a new iPhone.
    07-17-2009 09:30 PM
  8. Thudstaff's Avatar
    Put it this way..... There is a good chance you will get a new iPhone.
    So, are you saying the Power Slider is an issue or that Apple will make it right?

    If it's the latter, that's fine; however, I'd prefer a phone that works as it's advertised to. I have to take at 2+ hours out of my day tomorrow for this. I just got back home from my trip and would prefer spending it uninterrupted with my kids.

    Oh well...it's a great gadget when it works.
    07-17-2009 11:28 PM
  9. Tramain's Avatar
    Apple will prob ask you if you did a restore and tell you to try one.
    07-17-2009 11:37 PM
  10. Thudstaff's Avatar
    Apple will prob ask you if you did a restore and tell you to try one.
    The manager at the Apple store at Caesar's Palace in Las Vegas did this...several times.
    07-18-2009 12:29 AM
  11. Thudstaff's Avatar
    Had an appointment for 2:50p CST. Was out before 3:00p with a new phone. Painless.
    07-18-2009 05:15 PM
  12. mickeykool's Avatar
    Quick question,

    Do you have to have the receipt if you need to get a replacement or its all in the system?

    I have a one year warranty from Apple and just wondering about this.
    07-18-2009 06:21 PM
  13. Thudstaff's Avatar
    Quick question,

    Do you have to have the receipt if you need to get a replacement or its all in the system?

    I have a one year warranty from Apple and just wondering about this.
    I just took my phone. I assume everything is in the system. I've only had my phone 29 or so days.

    Do yourself a favor...make an appointment on line so you won't have to wait three hours.
    07-18-2009 07:14 PM
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