Has anyone had a green vertical line appear on your screen?

[donebrasko]

Has anyone had a green vertical line appear on your screen? It runs from the top to the bottom. To my knowledge it hasn’t been dropped or anything. I scheduled an Apple appointment for Tuesday. Do you think they are going to make me pay?

 

[Tartarus]

Re: Green Line

Has anyone had a green vertical line appear on your screen? It runs from the top to the bottom. To my knowledge it hasn’t been dropped or anything. I scheduled an Apple appointment for Tuesday. Do you think they are going to make me pay?

I think that they will charge you, yes.
A green line usually appears when the phone has been dropped.

 

[MooMooPrincess]

Re: Green Line

Has anyone had a green vertical line appear on your screen? It runs from the top to the bottom. To my knowledge it hasn’t been dropped or anything. I scheduled an Apple appointment for Tuesday. Do you think they are going to make me pay?

Doubt it

I think that they will charge you, yes.
A green line usually appears when the phone has been dropped.

Not always the case so more than likely they won’t.

 

[Just_Me_D]

Re: Green Line

Doubt it



Not always the case so more than likely they won’t.

I’m in agreement. Unless there’s an obvious sign of the device being damaged, I doubt Apple will charge you? Do you have Apple Care+?

 

[Garz]

Re: Green Line

Not unless there is evidence of physical damage.

 

[jgraves1107]

Re: Green Line

My iPhone X did that 2 months after bought it. They replaced the screen twice in store only to finally realize they were idiots! It’s a processing defect on the connector for the screen at the board. They just ripped out a new box and said open it and set it up b4 you leave. Spent 5hrs there, but they had no idea there was an issue til a senior tech started yelling at them for wasting screens. Communication goes a long way.

 

[donebrasko]

Went to the Apple Store. They replaced it for no charge after running diagnostics.