Completely incompetent

[boomhower1820]

I have spent three hours over two days in my local Verizon store trying to upgrade my phone with no luck. Yesterday they couldn't get it to activate. After an hour if trying I had to leave. Two more hours today. She still couldn't get it to activate. She said the SIM card was bad, to which I replied why not just put another one in? Her reply, you can't because its built I to the phone. Oh. My. God. How can an employee be this incompetent. She called Verizon and was told the phone had to sit for 24 hours for the ESN to reset. At this point I don't even think I'm going to upgrade anymore. The only reason I'm staying after this horrible service is to keep unlimited.

 

[Peligro911]

The 24 hour thing does work if I was you get the phone go home and call 611 vs people in store csr are way better

 

[boomhower1820]

The 24 hour thing does work if I was you get the phone go home and call 611 vs people in store csr are way better

Can't. They won't let you take a phone that isn't activated.

 

[Peligro911]

Can't. They won't let you take a phone that isn't activated.

Really ? I've seen it when people get new phones for people as gifts presents etc.

 

[Massie]

Not sure if you Oh My God-ing the thing about the sim being built in, but that's true for CDMA phones like Verizon sells. Sorry it's been such a hassle, that's a bummer.

 

[boomhower1820]

Not sure if you Oh My God-ing the thing about the sim being built in, but that's true for CDMA phones like Verizon sells. Sorry it's been such a hassle, that's a bummer.

No it's not. You can change the SIM out.

 

[zrxoa1]

Not sure if you Oh My God-ing the thing about the sim being built in, but that's true for CDMA phones like Verizon sells. Sorry it's been such a hassle, that's a bummer.

That was only true with the iPhone 4. The five uses a 4g lte SIM card.




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[boomhower1820]

That was only true with the iPhone 4. The five uses a 4g lte SIM card.




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They had SIM cards too, Verizon just didn't use them. You could use them during international travel.

 

[zrxoa1]

The Verizon iPhone 4 has no sim slot. The 4S did, I believe, but not the 4. I have two of them and looking at them right now and no sim slot.


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[Peligro911]

The 4 was not a international phone it does not have a SIM card on sprint and Verizon models only the AT&T version had a sim slot cause its gsm

The 4s had one the sprint and verizon models can be unlocked for international

The gsm AT&T 4s can be fully unlocked

Unlike the 4 the 4s was the same hardware and same phone at this point apple did not have to make two different models like they did on the iPhone 4

Now with the 5 LTE all have sim slots but there is still a couple different versions of the phone so it will handle the LTE for that said carrier
The 5 Verizon model will actually work if you put a att SIM card in but it won't get LTE because the hardware can't pick up on AT&T LTE only Verizon but verizon 5 it will get AT&T 3G and comes unlocked out of the box

 

[boomhower1820]

Well I spent another hour and still no phone. I tried again to just buy it and they refused. They said the ESN still hadn't cleared. So I go home and call Verizon. The lady at Verizon CS was extremely nice. She looked it up and the ESN had cleared five hours before I went to the store. So she called the store to see what the issue was. The manager said they would help if I wanted to come back in tomorrow. So lets recap: they have a phone that is now used, that is able to be activated, and they just don't know how to do it evidently. They are now plain refusing to sell me the phone. I'm at my wits end to say the least. The lady at Verizon even tried to find another phone at another store but no one had any in town. Worst part is they are a third party store so there isn't any recourse.


Sent from my iPhone 4S using Tapatalk

 

[nikkisharif]

That's the very reason I refuse to go to those dreaded "authorized retailers". They are the worst. I made the mistake of going there to make a payment because I had cash & my card was home...That payment took 4 days to post!!! Never again

 

[YourMobileGuru]

The Nano SIM isn't built in (it can be removed just as it can for every other iPhone) however (as I understand it) Verizon does not (yet) have replacement Nano SIM's so that is moot.

 

[boomhower1820]

I'm just going to order one from Apple. I would rather wait three weeks than give this place a nickel. Plus with the suspect QC I would hate to have to try and do an exchange at this place, much rather deal with Apple directly in that case. Plus hopefully the second batch will be better.