1. Ruggggles's Avatar
    When making calls the top speaker(that you hold to your ear) is extremely quiet: have to make calls on speakerphone.

    Also when video recording, the sound pick up is delayed by around 5 seconds
    11-15-2019 09:02 PM
  2. Just_Me_D's Avatar
    If the phone is an iPhone, make a Genius Bar appointment with the nearest Apple Store to have it checked out. That is my recommendation.
  3. Just_Me_D's Avatar
    If the phone is an iPhone, make a Genius Bar appointment with the nearest Apple Store to have it checked out. That is my recommendation.
    11-15-2019 09:30 PM
  4. Annie_8plus's Avatar
    I’d definitely take it to the Genius Bar at a nearby Apple Store or contact Apple Support.
    11-16-2019 07:22 AM
  5. SwitchBeach's Avatar
    When making calls the top speaker(that you hold to your ear) is extremely quiet: have to make calls on speakerphone.

    Also when video recording, the sound pick up is delayed by around 5 seconds
    Is it dirty? Have you tried cleaning it with a dry toothbrush?
    Just_Me_D likes this.
    11-16-2019 08:41 AM
  6. Tartarus's Avatar
    Is it dirty? Have you tried cleaning it with a dry toothbrush?
    Agreed. I ‘brush’ my phone every other week and it works wonders.
    Just_Me_D likes this.
    11-16-2019 01:18 PM
  7. kataran's Avatar
    Welcome to iMore

    Assuming you tried to raise the earpiece volume while in a call with no success then follow the appointment advice

    And if you have time we the community would like to know how you made out
    Annie_8plus likes this.
    11-16-2019 03:31 PM
  8. Larry Cook1's Avatar
    I once saw this on a site if on your keyboard you type ##update# it would fix it.
    11-17-2019 10:00 AM
  9. SwitchBeach's Avatar
    I once saw this on a site if on your keyboard you type ##update# it would fix it.
    That's the old code sequence for updating the PRL (Preferred Roaming List) on old CDMA devices. It doesn't apply to LTE devices. And doesn't have anything to do with fixing sound issues unfortunately even on those phones.
    11-17-2019 10:33 AM

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