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Why restrictions?

Asked: May 14 2019 | 11:31 am EDT 949 Views 10 Answers View Best Answer

When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?


Best Answer

51,917
May 15 2019 | 7:18 am EDT Just_Me_D

Yeah its weird. I don't have the app installed, but I can see the settings for it
and when I go into the App Store it just tells me to open.
Do a spotlight search for it and see if the app is found. If so, select it and see if it opens. If not, reboot the device to see if it appears or go to the device’s storage settings and then delete it. Afterwards, reinstall the app from the App Store.

More Answers

15,955
May 14 2019 | 1:36 pm EDT Tartarus

When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?
Go to the restrictions section in Settings and enable restrictions, then disable it again and see if it works.
4
May 14 2019 | 2:17 pm EDT SimonHR

Go to the restrictions section in Settings and enable restrictions, then disable it again and see if it works.
It didn’t. It’s as if the app is already installed but i just can’t open it. Really weird!
1,340
May 14 2019 | 2:20 pm EDT scruffypig

It didn’t. It’s as if the app is already installed but i just can’t open it. Really weird!
Is your iOS device managed by your employer or school?
4
May 14 2019 | 2:23 pm EDT SimonHR

Is your iOS device managed by your employer or school?
Its managed by me. And on my other devices (ipad and apple tv) ive had no problem at all. The app just showed up after updating.
51,917
May 14 2019 | 6:42 pm EDT Just_Me_D

When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?
I’m missing something. You stated, “when I try to open the new tv app in the App Store...”.

In a later post, you stated, “ it’s as if the app is already installed...”.

My question is this - Isn’t the app suppose to be installed first before you’re able to open or use it?
4
May 15 2019 | 7:14 am EDT SimonHR

I’m missing something. You stated, “when I try to open the new tv app in the App Store...”.

In a later post, you stated, “ it’s as if the app is already installed...”.

My question is this - Isn’t the app suppose to be installed first before you’re able to open or use it?
Yeah its weird. I don't have the app installed, but I can see the settings for it
and when I go into the App Store it just tells me to open.
4
May 15 2019 | 7:21 am EDT SimonHR

Do a spotlight search for it and see if the app is found. If so, select it and see if it opens. If not, reboot the device to see if it appears or go to the device’s storage settings and then delete it. Afterwards, reinstall the app from the App Store.

I found it in the device’s storage settings and deleted it. Now everything works! Thank you!
51,917
May 15 2019 | 7:22 am EDT Just_Me_D

I found it in the device’s storage settings and deleted it. Now everything works! Thank you!
You’re very welcome, sir.
5,644
May 15 2019 | 3:12 pm EDT pkcable

Best answer marked! Glad you guys got it resolved!