Why restrictions?

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When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?
 

Tartarus

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Feb 20, 2014
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When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?

Go to the restrictions section in Settings and enable restrictions, then disable it again and see if it works.
 

Just_Me_D

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When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?

I’m missing something. You stated, “when I try to open the new tv app in the App Store...”.

In a later post, you stated, “ it’s as if the app is already installed...”.

My question is this - Isn’t the app suppose to be installed first before you’re able to open or use it?
 

SimonHR

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May 14, 2019
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I’m missing something. You stated, “when I try to open the new tv app in the App Store...”.

In a later post, you stated, “ it’s as if the app is already installed...”.

My question is this - Isn’t the app suppose to be installed first before you’re able to open or use it?

Yeah its weird. I don't have the app installed, but I can see the settings for it
and when I go into the App Store it just tells me to open.
 

Just_Me_D

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Yeah its weird. I don't have the app installed, but I can see the settings for it
and when I go into the App Store it just tells me to open.

Do a spotlight search for it and see if the app is found. If so, select it and see if it opens. If not, reboot the device to see if it appears or go to the device’s storage settings and then delete it. Afterwards, reinstall the app from the App Store.
 

SimonHR

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Do a spotlight search for it and see if the app is found. If so, select it and see if it opens. If not, reboot the device to see if it appears or go to the device’s storage settings and then delete it. Afterwards, reinstall the app from the App Store.


I found it in the device’s storage settings and deleted it. Now everything works! Thank you!
 

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