hi cant set up icloud acc just swapped phones she doesnt know details

[iMore Question]

havent got the original details

 

[Just_Me_D]

If she doesn't know her details (I assume that to mean she doesn't know her iCloud username and passcode) then she will not be able to set up the account on the new device. Period. Having said that, she can try using Apple retrieval tool via the following link.

https://iforgot.apple.com/password/verify/appleid