Food Delivery Apps

[Annie_M]

It's Friday, it's raining and I have no plans for lunch. I'm sick of eating at the cafeteria at work, so I'm contemplating ordering in. There are a few eateries nearby, but I'm not in the mood for pizza or Panera. So I'm thinking about using Door Dash, and it occurred to me that it might be fun to explore other food delivery apps.

I pretty much use [URL="https://itunes.apple.com/us/app/doordash-order-food-delivery/id719972451?mt=8&at=10l3Vy]Door Dash[/URL] exclusively. It's a great app and really easy to use. I have great success when I use it from home, but it's not as full proof when I use it for deliveries to my office. I work at a university, so my building doesn't have its own address... and while I have provided clear instructions on how to find me, drivers don't always seem to read them. To be clear, my frustration is with the human element, and not the app itself! I will say that Door Dash's customer service is outstanding! They go above and beyond to ensure customer satisfaction, and I continue to use them because of that.

It's nice to have options however, so I've contemplated using [URL="https://itunes.apple.com/us/app/uber-eats-food-delivery/id1058959277?mt=8&at=10l3Vy]Uber Eats[/URL], but the delivery fee seems a little steep. Door Dash's delivery fees are more competitive, and if you order after the rush, the fees are often less.

I've also looked at [URL="https://itunes.apple.com/us/app/grubhub-local-food-delivery/id302920553?mt=8&at=10l3Vy]Grub Hub[/URL], and the list of restaurants isn't as appealing.

So, I'm looking for suggestions and recommendations. Do you have experience with any of the three Apps I've mentioned? Or, other apps out there that offer the same service that you'd like to share?

 

[kataran]

Can’t help you here

I haven’t ordered food in years but i read the services are solid

 

[Ledsteplin]

That's about it, unless there's one more local to your area. We have one here called GrubSouth. They have an app, but are local to the North Alabama area. There was another local one called ShoalsTakeOut. They were online only, but are going out of business.
DoorDash is nice and have a wide selection of restaurants here. I have 6 days left to get free delivery.

 

[Just_Me_D]

I’ve used Grub Hub, TakeOut Central and Postmates, and they all did well for me.

 

[nikkisharif]

I’ve been using Seamless in various cities for the past 10+ years. Not sure what I’d do without it LOL. I think it’s owned by Grubhub now.

 

[metllicamilitia]

I use Postmates the most. They have a “party” feature, if a restaurant you want is part of the “party” the delivery is free.

 

[dollface]

I only use Door Dash now, with great success. I’ve used both Uber Eats and Grub Hub and the delivery times were much longer and the delivery people not as pleasant. So why fool with a perfect system. And yes, Door Dash customer service is excellent.

 

[Laura Knotek]

I only use Door Dash now, with great success. I’ve used both Uber Eats and Grub Hub and the delivery times were much longer and the delivery people not as pleasant. So why fool with a perfect system. And yes, Door Dash customer service is excellent.

I've had the same experience that you did, so I only use Door Dash now as well.

 

[Annie_M]

I’ve been using Seamless in various cities for the past 10+ years. Not sure what I’d do without it LOL. I think it’s owned by Grubhub now.

I did check out Seamless, but it's really not available in my area... yet. I'll keep it in mind!

 

[nikkisharif]

I did check out Seamless, but it's really not available in my area... yet. I'll keep it in mind!

That sucks! Others seem to like Door Dash. Hopefully, that’s in your area. Their service is terrible in NYC, so I don’t use them but everyone I know that uses it in other places loves it.

 

[Annie_M]

That sucks! Others seem to like Door Dash. Hopefully, that’s in your area. Their service is terrible in NYC, so I don’t use them but everyone I know that uses it in other places loves it.

It is. Door Dash works great at home... but not so great at my office. Drivers seem to get very confused on how to find me even though I've given them step by step instructions on my order!

 

[Chuck Finley69]

DoorDash and UberEats are two primary services I’ve used. The one difference is that while UberEats seems more expensive, I believe it’s because the menu pricing is more transparent. You see the delivery cost based on regular menu pricing. With DoorDash, the menu pricing is raised on most if not all items by 15-20% and then you’re charged a service handling charge plus delivery.

I order specific lunch items from establishment for two people and it’s about $12 to go/no drinks.

I order the exact lunch items on DoorDash and it’s $16 + $3-$5 extra delivery before any extra tip. I’ll still use occasionally but once I found out the menu pricing differences, I felt the discounted and free delivery offers misleading..... that’s just me...

 

[scruffypig]

I have used DoorDash, and while it is okay, the last experience was horrible. Never got my delivery. DoorDash was great at refunding my transaction.

 

[Annie_M]

I have used DoorDash, and while it is okay, the last experience was horrible. Never got my delivery. DoorDash was great at refunding my transaction.

From a "complaint" standpoint, DoorDash customer service is awesome.

 

[scruffypig]

From a "complaint" standpoint, DoorDash customer service is awesome.

They were good, though it was a Friday evening and their live chat was impossible to get into. They do have an email option and I heard back the next day, Saturday.

 

[Annie_M]

Update: I am thankful today for Door Dash! It's snowing (a very wet)!!!

 

[dollface]

I have used DoorDash, and while it is okay, the last experience was horrible. Never got my delivery. DoorDash was great at refunding my transaction.

I use Door Dash often but one time, months ago, they were getting in the habit of giving multiple orders to one driver and my order that said 20 minutes to arrive, took one hour 45 minutes to arrive after pickup. Food was completely cold and soggy. I called customer service and they refunded entire ticket and gave me a $15 account credit

 

[Annie_M]

I haven't had that experience, but I did have a driver who got lost and was two blocks away. He insisted I come to him, but it was raining, and I was at work. So I called customer service, and they did the same thing. They will make it right. I do have better service at home than at the office, but it has improved greatly!

 

[scruffypig]

I have used Door Dash a few times since I posted earlier and had no problems at all. I have used some of the other delivery service apps and they are good also.

 

[Tartarus]

There are 3 delivery apps I can choose from and they don’t have much overlap either.
It all comes down to what and from which restaurant I want to eat something.
Aside from me not ordering in often, I don’t have a preferred delivery service.