So i currently have an iPhone 6Splus. I have a few friends who have androids and one just got the new note 7. I figured today why not upgrade and if I don't like it I'll return it. Cue the story. Ordered online for in store pick up. Decided to go get it about an hour before the store closed. Every thing was good to go, receipt in hand, prepaid. Should have been able to just walk in and walk out. Definitely not the case. My account was strangely locked out. They couldn't process the order. Verizon account services couldn't see any thing wrong, they also said everything was good to go on there end. The gentleman at the store and the lady from account service worked for about an hour trying to come up with a solution. I was going to just cancel the order from my account and buy it in the store but they couldn't do that either. Said I would have to wait a few days. Ended up unlocking my account and I just had them cancel the order. Decided today was not the day for me.