I recently returned from a trip to Chile. It was my first time out of the country with my iPhone 15 Pro. While in San Pedro and the area, my cell phone reception was terrible. Repeatedly, I would be the only one in the group with no cell signal. I have a picture and a screenshot where we're literally sitting under a cell tower. Everyone in my group has five bars and I have NO signal.
It seems there are two possibilities - the phone has a faulty antenna or my carrier (T-Mobile) is the problem. I don't think it is T-Mobile's fault because they have a partnership with the two major carriers where we were - Claro and Movistar. I know this because when I DID get a cell signal, I would check and it was always one of these two carriers. Even at home, my signal is weak. The nearest T-Mobile cell tower is .9 miles from my house and yet I get 1-2 bars. I couldn't make calls reliably without wi-fi calling.
I suspect if I go to Apple, they will blame T-Mobile and likewise T-Mobile will blame the phone.
Suggestions?
It seems there are two possibilities - the phone has a faulty antenna or my carrier (T-Mobile) is the problem. I don't think it is T-Mobile's fault because they have a partnership with the two major carriers where we were - Claro and Movistar. I know this because when I DID get a cell signal, I would check and it was always one of these two carriers. Even at home, my signal is weak. The nearest T-Mobile cell tower is .9 miles from my house and yet I get 1-2 bars. I couldn't make calls reliably without wi-fi calling.
I suspect if I go to Apple, they will blame T-Mobile and likewise T-Mobile will blame the phone.
Suggestions?