ESIM was transferred to new phone

[got berry]

I ordered the 15 Pro Max with AT&T, I received an email last night that the phone was shipped and will be delivered tomorrow. This morning my current phone wasn't working. Called AT&T and they told me that the ESIM was transferred to my new phone and until it is activated there is nothing they can do. I won't have any cell service until I get my new phone. I tried to get a new ESIM through the AT&T app but it errored and prompted me to call. I am going to go to the store when they open and see if they can help. Anyone else have this issue?

 

[FFR]

Nope, this is your Carrier transferring the eSIM not Apple.

Honestly it’s spooky

 

[Annie_M]

Oh wow!

 

[EdwinG]

That’s a new low.

Luckily, last time I bought a mobile phone through my carrier is the iPhone 5. Maybe my next iPhone will be through my carrier (because of an employer-backed partnership program rebate).
Also, non-USA iPhone 14/15 users can always get a nanoSIM card and put it into their phone.

 

[stormfly]

That should NEVER happen!
There's no excuse for them to do this.
This is precisely the reason why so many people hate e-sim.
The carrier's incompetence means you have an interruption in phone service which is simply unacceptable.

 

[LCW]

I’m on T-Mobile and ordered 15 Pro Max from Apple. Nothing transferred to eSIM until I was actually setting it up transferring the data from the old phone to the new one. Old phone (13 Pro Max) had a physical SIM.