Sometimes it takes me a few tries when turning off my iPhone, is that somethi...
I just checked my receipt when I got my iPhone 5 in January 2013 and I purchased Apple Care. I also made a Genies Bar appointment at my Apple Store for this Friday at 3:30 PM, so hopefully I can be lucky with a replacement model.
Assuming that happens are they able to transfer my pictures and everything else to a new model? I can't back it up prior to going because I don't have iTunes downloaded since there is not enough space on my computer and I don't have access to Wi-Fi in my house to do that way. Also would a replacement iPhone 5 have iOS 7 on it?
Oh good, hopefully they will be able to replace it at the store. I believe the official Apple policy says it will be sent in for repair and you will be given a 16 gb loaner. I guess the stores have some leeway with that policy depending on their inventory.
I don't know.if every store works the same way but our store will not do the transfer, in fact they asked if I had everything backed up almost as soon as I checked in. Another customer was getting a replacement device under warranty, and I heard the rep say that they will put her name on it and hold it for her so she can go home and backup her phone.
I have been told that before you can get a replacement they run your phone through some diagnostics for which the phone needs to be factory reset, maybe someone else can shed some light on this.
I would suggest you talk to your store. Good luck hope everything works out for you.
PS: yes the replacement should have 7.1.2 but it will be good to verify before leaving the store.
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