SIM card came in brand new phone?

luciasf

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May 25, 2018
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Hi - I’m wondering if anyone else has experienced this. I ordered a brand new iPhoneX from the apple store. It arrived, and I set everything up. When I went to insert my SIM card, I opened the sim draw and found another AT&T sim in there. Is that normal? Does that mean this phone is second hand?
 

Sherry_B

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Jan 15, 2016
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Welcome to iMore!

I would think so. Take it to your local Apple store and share your concerns with the store manager.

I am curious with how this turns out. Will you return here and share what happens with us?
 

mattguy10

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Hi - I’m wondering if anyone else has experienced this. I ordered a brand new iPhoneX from the apple store. It arrived, and I set everything up. When I went to insert my SIM card, I opened the sim draw and found another AT&T sim in there. Is that normal? Does that mean this phone is second hand?

I’ve had AT&T for every iPhone since the original and they all come with a preinstalled SIM card.
 

TheRewardisCheese

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If you ordered an AT&T iphone, then it will come with the AT&T sim inside. The only phones that do not come with sim cards already inside are the sim-free unlocked models.
 

Just_Me_D

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Hi - I’m wondering if anyone else has experienced this. I ordered a brand new iPhoneX from the apple store. It arrived, and I set everything up. When I went to insert my SIM card, I opened the sim draw and found another AT&T sim in there. Is that normal? Does that mean this phone is second hand?

If AT&T is your wireless carrier and you ordered an AT&T model iPhone X from Apple then yes, it will come with an AT&T SIM card pre-installed.
 

nikkisharif

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Just like many others have stated, your phone will come with a SIM card if you selected a specific carrier. If you ordered the unlocked version through Apple, you will not have a SIM card. Your device is not second hand.