Back in July I bought a new 2018 MacBook Pro via the official Apple Online Store. The laptop I received had a defect with the keyboard and thus I asked for help at Apple support. Later in August an advisor following up on my case reported they wanted to recapture the device and promised a replacement. Long story short, It's been 10 weeks since I sent my laptop back to Apple and still no replacement has been materialised. It´s been an absolute nightmare. My case has been bounced around three advisors now and whilst they claim to be working on it, realistically, the only thing they have been advising me is to wait indefinetely as this issue is "outside their department" and all sort of nonsensical excuses. I have no idea where else to go to make my voice heard, their usual channels always refer me back to another polite but uncapable advisor and a new excuse around internal processes they cannot disclose. Looking online it seems that my current alternative is taking Apple Store to court. I am at a loss here and utterly frustated. Any ideas and suggestions will be most appreciated!