I've got a user who is currently on iOS 10.0.2 and I'm trying to get him to update to 10.1.1. It just says that it can't check for updates, but he says email and Safari works and is on wifi.
I know Apple has made changes to the update process to secure it more, but is it possible his wifi is causing it? It does seem it's unsecured as he read me the warning his phone gave.
Of course I recommended that he get it secured, but that just got him mad "Have whoever caused this situation call me with a resolution". Tim Cook? His ISP when they installed wifi? Anyway...
I know we could update it through iTunes, but I'm trying to avoid that.
Is there anything that would prevent it from checking for updates but Internet works? I can see that our corporate email is getting to his phone.
I know Apple has made changes to the update process to secure it more, but is it possible his wifi is causing it? It does seem it's unsecured as he read me the warning his phone gave.
Of course I recommended that he get it secured, but that just got him mad "Have whoever caused this situation call me with a resolution". Tim Cook? His ISP when they installed wifi? Anyway...
I know we could update it through iTunes, but I'm trying to avoid that.
Is there anything that would prevent it from checking for updates but Internet works? I can see that our corporate email is getting to his phone.