ericUT
Well-known member
This is what passes for "clarification" at AT&T. Imagine what they might do with the money that it takes to train reps to "clarify."
They cannot possibly wonder why their customers are frustrated and stay only for the iPhone.
In their defense, I did hear a report that it is now possible to complete a voice call in San Francisco. The report was silent on data.
To play devil's advocate, AT&T as it is right now is built from the remains of several telecommunications companies they've acquired over many many years. Each of these acquisitions brought it's own set of challenges. Existing union contracts, CEO and Executive transfers, equipment rights and management, current customer contract transfers, FCC regulations on bandwidth and spectrum allocations all add to a really confusing system. They've been making decent strides in recent months to try and make everything so cohesive, but some of these contracts and agreements are still carried over from acquisition. If you think it's confusing for you as a consumer, try being put on the spot every day for perceived inadequacies in your company that you and hundreds or thousands of people are aware of but not being able to do anything about it because of all of the red tape and regulations we have to follow. Most people at AT&T are completely aware that we don't have the most simple to understand system for consumers, but in most cases we have no choice because of the previously mentioned FCC and Union agreements as well as hundreds of state and local laws we must abide by. In my own area we have workers still on union contracts from PacBell, BellSouth, Dobson, and a host of other swallowed up telecom companies. It gets confusing for us too, trust me.