1. iwicked's Avatar
    Hi. I've been using Dashlane on my iphone for a while now. I recently installed it on my Macbook from the app store. Problem is, it doesn't seem to launch. Clicking on the icon doesn't do anything.

    Anyone else faced anything like this?
    12-20-2015 02:03 AM
  2. RogMoore's Avatar
    Nope, you may try rebooting your iPhone and see or you could re-install it.
    12-20-2015 09:44 AM
  3. iwicked's Avatar
    It's working fine on my iPhone. Problem is with my MacBook. Rebooting hasn't helped.
    12-20-2015 10:44 AM
  4. Xavier-Dashlane's Avatar
    Hi iwicked,

    Could you please try downloading the Dashlane application again for the site and run the installer again? It sounds like the Dashlane file that you first downloaded may be corrupt somehow.

    (I can't post links apparently, since this is my first post on this forum. Sorry for that!)

    Then download the installer there and run it. It will automatically download the whole application again and update your existing Dashlane file in your "Applications" folder.

    If nothing still happens when you run the application, could you try and right-click on the Dashlane file in your "Applications" folder and select "Open" in the menu? Do you see anything then?

    If you need, Dashlane's support can be reached on the site.

    Hope this helps!

    Xavier
    iwicked likes this.
    12-28-2015 11:07 AM
  5. iwicked's Avatar
    Thanks for your help Xavier. Luckily I did not have to go through much trouble. It started running fine by itself just like that.
    12-29-2015 08:20 AM

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