1. mattrock2003's Avatar
    So all of a sudden my iTunes seems to crash every time I go to the store. I can sometimes bypass it by clicking music and going to a genre. iTunes works fine when I'm working with playlists and when my iphones connected. It's just when connecting to the store. I've uninstalled and reinstalled. Not sure what to do or if anyone else is having the same issue.
    03-20-2013 09:21 PM
  2. Jaguarr40's Avatar
    So all of a sudden my iTunes seems to crash every time I go to the store. I can sometimes bypass it by clicking music and going to a genre. iTunes works fine when I'm working with playlists and when my iphones connected. It's just when connecting to the store. I've uninstalled and reinstalled. Not sure what to do or if anyone else is having the same issue.
    I personally have not heard of anyone else with this problem as I presume you mean going to the app or music store? I don't know why that would make your iTunes crash. Do you have the latest version installed? Does it crash w/o your iPhone connected? Since you already reinstalled as I would have suggested I would called support to see if they can work you through the issue. There are no problems listed with iTUnes on Apple's status page. All functions are working. Best of luck.
    03-20-2013 09:50 PM
  3. mattrock2003's Avatar
    Yes, as soon as I click on the iTunes store it will load the home page and then it crashes. I do have the latest version installed (11.0.2) and it still crashes when my iPhone is not attached. It's just so bizarre. It was working perfectly the other day!
    03-20-2013 10:44 PM
  4. dannemil's Avatar
    Well now you have heard of someone else. After the IOS 7 update every time I click on the Itunes Store app on my iphone 5 it crashes - won't stay open. Immediately shuts down.
    09-18-2013 09:04 PM
  5. Chris Huebner's Avatar
    I have exactly the same problem. Since the update, it closes each time I try and access the store...
    09-21-2013 11:28 AM
  6. Dan Vitale's Avatar
    Same here....iTunes Store immediately crashes on my iPhone running iOS 7.0.2.
    10-02-2013 12:22 AM
  7. Shane Zehnder's Avatar
    Well now you have heard of someone else. After the IOS 7 update every time I click on the Itunes Store app on my iphone 5 it crashes - won't stay open. Immediately shuts down.
    Yep, me, too. Anyone have a solution to this one?
    10-02-2013 06:20 PM
  8. Just_Me_D's Avatar
    Yep, me, too. Anyone have a solution to this one?
    1. Logout of the iTunes & App Store
    2. Reboot your i-device
    4. Log back in to the iTunes & App Store.
    10-02-2013 06:27 PM
  9. LuckieDog's Avatar
    Me, too! It started last week. I can see it running in the background, but I can't use the app. I am running IOS7 on an Iphone 5. The solution posted above doesn't make sense to me because how am I supposed to "log off" when I can't open it. AND I see no way to log off the app store on my iphone. I have turned my phone off and back on and that didn't help......Any advice would be welcome!
    10-15-2013 12:57 PM
  10. VThokie78's Avatar
    Go to itunes thru the music app. In your music app there is a button in the top left corner for the store. Click on it and it will take you to itunes. It resets it and you will now be able to open itunes normally. Worked for me.
    LuckieDog likes this.
    10-15-2013 10:33 PM
  11. LuckieDog's Avatar
    Woo Hoo! Thanks so much! Worked like a charm. How did you ever figure that out?
    10-21-2013 04:26 PM

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