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  1. aidmyaim's Avatar
    Dude you’re killing me with these dust on the screen posts, just get rid of the dang screen protector, you can just use your $29 Apple care screen replacement if you break your screen. This is like the fifth post.
    01-04-2018 02:49 PM
  2. SwitchBeach's Avatar
    # dustgate

    I would be more worried about all those fingerprints all over the place.
    01-04-2018 02:56 PM
  3. Annie_8plus's Avatar
    Tap the top of the thread, select More, then Web View. That works to show the pictures for me, it may work for you.
    Me too!!!!!
    01-04-2018 02:57 PM
  4. SparklyPickle's Avatar
    If if wasn't there before the installation, odds are it got stuck to your screen protector prior to the installation!

    I know it sucks but remove it and get one professionally installed. Carrier stores can do that.
    Tartarus and alexrat1996 like this.
    01-04-2018 03:15 PM
  5. Garz's Avatar
    Tap the top of the thread, select More, then Web View. That works to show the pictures for me, it may work for you.
    Awesome. Thanks that worked.
    tadpoles likes this.
    01-04-2018 03:55 PM
  6. Tartarus's Avatar
    I have iPhone X glass installed I see dust under the screen protector/under the physical screen and before install I didn’t see it

    How can I prevent this in the future ?

    Is this consider dust under screen protector or dust under the physical display /dead pixel ?
    Did you ever find out what it was? Don’t let us hanging in here.
    tadpoles and anon(5630457) like this.
    01-05-2018 01:51 PM
  7. alexrat1996's Avatar
    Did you ever find out what it was? Don’t let us hanging in here.
    Here my update two apple swapped my phone since it froze and never recovered.
    The second one has dust under the lens took it back within the hour they won’t reswap they says it’s normal idk if it’s normal ?

    I used pro glass by tzumi the dust sticker left something in my screen that I couldn’t remove that smudge or scratch on the screen will it be covered when I put the glass on ?

    My replacement after cleaning the with microfiber cloth I see scratches on the Face ID camera the second on near the ear speaker how can a microfiber cause this and what type of glass is the Face ID made off ?

    To conclude to answer your question the phone was replaced and it was gone my second replacement has some issue like I mentioned but if you people respond to me it’s normal after I posted it I won’t go back to apple.

    I just notice if I keep replacing my phone due to same issue it will cause more issue like more dust in lens or other issue it’s not worth it. I will only replace if the issue I post you people say go to apple directly and yes I tried three different brands of temper glass on my iPhone the last one from case mate won’t cover the full edge to edge.


    Are theses is normal if it is I won’t bother going to apple till it’s a real issue ?
    01-12-2018 10:43 AM
  8. alexrat1996's Avatar
    If if wasn't there before the installation, odds are it got stuck to your screen protector prior to the installation!

    I know it sucks but remove it and get one professionally installed. Carrier sto
    res can do that.
    I buy mine from Ross dress for less and tjmax since it’s cheaper
    01-12-2018 10:58 AM
  9. tadpoles's Avatar
    I just looked for it and do indeed notice the rainbow effect on mine as well. It bothers me not.
    01-12-2018 12:57 PM
  10. alexrat1996's Avatar
    Can someone’s please answer the question I posted in the forum of this at the end of the page please ?
    01-12-2018 07:35 PM
  11. Tartarus's Avatar
    I honestly don’t know anymore what’s normal and what is not.
    In all of my life I have hardly ever needed to replace something I purchased.

    Your best bet is to go to the Apple Store and inform about their policies and guides about replacing and or repairing their products.

    Everybody in this forum will speak their own mind, but the reps at the Store are the ones that have to decide. We can’t do that for them on this forum. Neither is anything that we say binding.
    01-12-2018 09:58 PM
  12. alexrat1996's Avatar
    I honestly don’t know anymore what’s normal and what is not.
    In all of my life I have hardly ever needed to replace something I purchased.

    Your best bet is to go to the Apple Store and inform about their policies and guides about replacing and or repairing their products.

    Everybody in this forum will speak their own mind, but the reps at the Store are the ones that have to decide. We can’t do that for them on this forum. Neither is anything that we say binding.
    The forums are more easier I don’t waste gas and I don’t act like a fool if the issue is normal. For me it started with the 3GS I stayed with that phone till the 5s
    01-12-2018 10:42 PM
  13. Tartarus's Avatar
    The forums are more easier I don’t waste gas and I don’t act like a fool if the issue is normal. For me it started with the 3GS I stayed with that phone till the 5s
    I understand you wanting to save gas, but so far you haven’t gotten any productive response yet on these issues. Myself included have questioned the authenticity of your claims and told you to go to the Apple Store.

    I don’t know about others, but that will be my reply regarding these kinds of posts.

    Like I said, it’s ultimately the Apple rep that will decide to swap or not. What we say won’t change that. If you don’t agree with the rep, your only option will be to speak with their manager to have your issue resolved.

    If you are convinced that you are being handed out devices time after time that isn’t entirely up to Apple’s standards, you should call https://support.apple.com and tell your experience so far. Maybe that will set some things in motion to avoid these kind of situations in the future.

    In the meantime enjoy your Apple devices.
    Last edited by Tartarus; 01-12-2018 at 11:32 PM.
    anon(5630457) and tadpoles like this.
    01-12-2018 11:21 PM
  14. alexrat1996's Avatar
    I understand you wanting to save gas, but so far you haven’t gotten any productive response yet on these issues. Myself included have questioned the authenticity of your claims and told you to go to the Apple Store.

    I don’t know about others, but that will be my reply regarding these kinds of posts.

    Like I said, it’s ultimately the Apple rep that will decide to swap or not. What we say won’t change that. If you don’t agree with the rep, your only option will be to speak with their manager to have your issue resolved.

    If you are convinced that you are being handed out devices time after time that isn’t entirely up to Apple’s standards, you should call https://support.apple.com and tell your experience so far. Maybe that will set some things in motion to avoid these kind of situations in the future.

    In the meantime enjoy your Apple devices.

    I will and some reps when I ask them they don’t know or don’t see the issue that’s sad
    01-13-2018 08:38 AM
  15. TylerLV76's Avatar
    I will and some reps when I ask them they don’t know or don’t see the issue that’s sad
    Just for clarification. Is the dust under the phones screen or under the screen protector? If its under the screen protector, theres nothing apple will do nor should they unless they put it on for you. If theres dust under the actual screen then they will replace it mainly because it may mean a void in the seal that would affect the water resistance.

    If it wasnt there before the screen protector went on then its under the protector only and youll have to replace the screen protector to get rid of it.
    alexrat1996 likes this.
    01-13-2018 08:54 AM
  16. alexrat1996's Avatar
    Just for clarification. Is the dust under the phones screen or under the screen protector? If its under the screen protector, theres nothing apple will do nor should they unless they put it on for you. If theres dust under the actual screen then they will replace it mainly because it

    may mean a void in the seal that would affect the water resistance.

    If it wasnt there before the screen protector went on then its under the protector only and youll have to replace the screen protector to get rid of it.


    I mean the answer to my recent post on the bottom of the forum it has three questions
    01-13-2018 09:00 AM
  17. TylerLV76's Avatar
    I mean the answer to my recent post on the bottom of the forum it has three questions
    Need to know where the dust is to answer those questions.

    Is it under the actual phone screen or did it show up after installing the screen protector?

    Edit: Thought it was Gorilla Glass 5 but its not. Apple doesnt state what kind of glass it is, only that its reinforced and the most durable to date.

    If you scratched the glass then either something small was on it when you wiped or something was on the cloth when you wiped. Otherwise it was there and you didnt notice it until you wiped it clean.
    01-13-2018 09:02 AM
  18. alexrat1996's Avatar
    Need to know where the dust is to answer those questions.

    Is it under the actual phone screen or did it show up after installing the screen protector?

    Edit: Thought it was Gorilla Glass 5 but its not. Apple doesnt state what kind of glass it is, only that its reinforced and the most durable to date.

    If you scratched the glass then either something small was on it when you wiped or something was on the cloth when you wiped. Otherwise it was there and you didnt notice it until you wiped it clean.

    Yes under the display the dust and the smudge /scratch the protector hided I saw it before the install but now gone and could of the dust sticker caused that ?

    How is it possible to scratch Face ID cameras ?

    I”m shocked apple didn’t want to swap the dust under the lens she noticed the genius tech .
    01-13-2018 09:32 AM
  19. TylerLV76's Avatar
    Yes under the display the dust and the smudge /scratch the protector hided I saw it before the install but now gone and could of the dust sticker caused that ?

    How is it possible to scratch Face ID cameras ?

    I”m shocked apple didn’t want to swap the dust under the lens she noticed the genius tech .
    If theres dust under the screen then you have to go back to apple. If its gone now that you have a screen protector on then there wasnt any dust under the screen. No a dust sticker will not put dust under a screen, ever.

    Honestly, you need to remove the screen protector and see if the dust is still there. Im doubting it will be. If it is though, your only option is to go back to Apple.

    Scratching the face id camera is the same as scratching a screen since its the same glass. Small dirt particles can scratch glass when wiping them with a cloth. I personally rinse my screen off with water before wiping it down for this reason.
    01-13-2018 09:38 AM
  20. alexrat1996's Avatar
    If theres dust under the screen then you have to go back to apple. If its gone now that you have a screen protector on then there wasnt any dust under the screen. No a dust sticker will not put dust under a screen, ever.

    Honestly, you need to remove the screen protector and see if the dust is still there. Im doubting it will be. If it is though, your only option is to go back to Apple.

    Scratching the face id camera is the same as scratching a screen since its the same glass. Small dirt particles can scratch glass when wiping them with a cloth. I personally rinse my screen off with water before wiping it down for this reason.
    The scratch not covered under apple care plus right ?

    There dust that’s under it can I post a photo I don’t want to remove the glass if it’s not needed .
    01-13-2018 10:31 AM
  21. TylerLV76's Avatar
    The scratch not covered under apple care plus right ?

    There dust that’s under it can I post a photo I don’t want to remove the glass if it’s not needed .
    Thats up to apple whether they replace the screen due to a scratch. In most cases they wont because a scratch doesnt affect the use of the phone.

    The only way you’re going to know if the dust is under the protector or the phone screen is to remove it. If you dont want to do that then you wont know if the phone has a defect or not.

    Beyond that, theres nothing anyone on here can do for you. If its a problem you need to remove the protector, see if the dust is still there and if so go to apple. If the scratch is a problem, you also need to go to apple.
    01-13-2018 10:36 AM
  22. alexrat1996's Avatar
    Thats up to apple whether they replace the screen due to a scratch. In most cases they wont because a scratch doesnt affect the use of the phone.

    The only way you’re going to know if the dust is under the protector or the phone screen is to remove it. If you dont want to do that then you wont know if the phone has a defect or not.

    Beyond that, theres nothing anyone on here can do for you. If its a problem you need to remove the protector, see if the dust is still there and if so go to apple. If the scratch is a problem, you also need to go to apple.
    Here the dust one and dust under the lens

    Is the first one dust under the temper glass it shows when the screen is off and on so it’s not a dead pixel ?

    There the second one
    Attached Thumbnails I’m still having issues with iPhone X screen protectors.-b9063206-6ffe-4cb3-b67b-0441b6a36d56.jpeg   I’m still having issues with iPhone X screen protectors.-a8aedba2-9731-4c47-bf46-5c7dcf3308fd.jpeg  
    01-13-2018 10:47 AM
  23. TylerLV76's Avatar
    Here the dust one and dust under the lens

    Is the first one dust under the temper glass it shows when the screen is off and on so it’s not a dead pixel ?

    There the second one
    The screen one looks like its under the screen protector. A dead pixel wont show when the screens off.

    The camera one could be dust or a scratch. It appears theres quite a few scratches in that area so it could easily be a scratch.

    Only the folks at apple will be able to tell for sure.
    01-13-2018 10:53 AM
  24. alexrat1996's Avatar
    The screen one looks like its under the screen protector. A dead pixel wont show when the screens off.



    The camera one could be dust or a scratch. It appears theres quite a few scratches in that area so it could easily be a scratch.

    Only the folks at apple will be able to tell for sure.
    It’s not dust under the oled display correct ?

    Strangely apple wont replace my dust under the camera lens.
    01-13-2018 10:57 AM
  25. TylerLV76's Avatar
    It’s not dust under the oled display correct ?

    The only way to answer that is to remove the screen protector.
    01-13-2018 10:59 AM
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