1. Just_Me_D's Avatar
    I’ve redone mine at least 3 times now. First setup was in low light, second was decent light, third was bright light at work. Still hangs up 95% of the time when trying to unlock. I’ll swipe and boom pause it says Face ID then unlocks. Which there was a way to only have Face ID work for apps and purchases. I know I can turn it off for unlocking but then it defaults to the pin which I don’t want either when unlocking
    I understand. With that in mind, I rarely see the “FaceID” logo/image when unlocking my device, but I do see it when paying via Pay on entering my banking app, etc., but I still don’t experience a pause.
    mach1man likes this.
    11-14-2017 08:25 AM
  2. mach1man's Avatar
    That's a tough one. I've also had good experience with FaceID. In some cases it's a bit slow (i.e. when it's on my desk) but otherwise it works well. When you calibrate/register, are you holding it close or farther away? When I do mine I hold it about arms length where I'd be using it.
    I redid mine again this morning keeping it a little farther away....... Still doing the same. I swipe up and it pauses for a second, says face id then unlocks. UGH
    11-14-2017 12:23 PM
  3. mach1man's Avatar
    I understand. With that in mind, I rarely see the “FaceID” logo/image when unlocking my device, but I do see it when paying via Pay on entering my banking app, etc., but I still don’t experience a pause.
    I wish mine was smooth I may need to slide by apple and have them check it, maybe I'm wanting it to work faster than what its supposed to. But I feel like I shouldn't see the face id unlock pause screen
    11-14-2017 12:25 PM
  4. Quis89's Avatar
    Mine occasionally lags and holds up for a second or two. I've just learned to deal with it now.
    11-14-2017 12:35 PM
  5. bamf-hacker's Avatar
    My FaceID has been improving as it is learning my face. Maybe try to forget your face and start over?
    ivanwi11iams likes this.
    11-14-2017 12:40 PM
  6. ivanwi11iams's Avatar
    Yep, same here...

    My FaceID has been improving as it is learning my face. Maybe try to forget your face and start over?
    11-15-2017 06:03 PM
  7. TripleOne's Avatar
    When it asked for a passcode, put your passcode in.
    It will then learn that part/angle of your face.
    11-15-2017 09:01 PM
  8. harrykatsaros's Avatar
    I’ve had the exact same issue since updating to 11.1.1

    Face ID has slowed down for me significantly on the lock screen.

    I used to almost never see the Face ID unlock pause screen, now it happens every single time without fail. It’s a 1-2 second delay where that wasn’t occurring before the update.
    Last edited by harrykatsaros; 11-16-2017 at 09:39 AM. Reason: More details
    mach1man likes this.
    11-16-2017 09:37 AM
  9. mach1man's Avatar
    I’ve had the exact same issue since updating to 11.1.1

    Face ID has slowed down for me significantly on the lock screen.

    I used to almost never see the Face ID unlock pause screen, now it happens every single time without fail. It’s a 1-2 second delay where that wasn’t occurring before the update.
    I've had this issue since it was new, I was no the phone with a senior tech rep and they set me up an appt with apple in store. Rep said that is not normal
    11-16-2017 12:00 PM
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