Face ID not very good

kingweb

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So I got my iPhone x yesterday. So far face if works, but not very good. You have to put your phone squarely in front of the face.
If I am sitting on my couch with my legs up and my hands holding my phone down near my waist, it seems like it is too far to read my face. I have to bring the phone closer to my face.

In my car I have a phone mount which is to the right of the radio. It gives me a perfect view and reach for the phone. However to unlock even if I look straight at the phone, it isn’t good enough. I have to move my face close and lean toward the phone.

So far I am not really happy with it. It has slowed down my usage and made the phone less convenient than Touch ID.

Hopefully this is something that they can address via a software update.
 

Quis89

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So I got my iPhone x yesterday. So far face if works, but not very good. You have to put your phone squarely in front of the face.
If I am sitting on my couch with my legs up and my hands holding my phone down near my waist, it seems like it is too far to read my face. I have to bring the phone closer to my face.

In my car I have a phone mount which is to the right of the radio. It gives me a perfect view and reach for the phone. However to unlock even if I look straight at the phone, it isn’t good enough. I have to move my face close and lean toward the phone.

So far I am not really happy with it. It has slowed down my usage and made the phone less convenient than Touch ID.

Hopefully this is something that they can address via a software update.

I turned off the requirement to show attention. Works a lot better for me now that I don’t have to look directly at it now.
 

metllicamilitia

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Dec 25, 2011
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I would try registering your face again. From what I’ve seen most people are not seeing an issue like this. I personally unlock from my waist area all the time. I hope registering your face again solves this issue for you.
 

Alex Rodriguez Jr.

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Second day with the phone and I’ve had FaceID fail exactly one time on me and it was because I wasn’t looking at the phone. Even with the sun at my back, glaring straight into the camera, it didn’t fail but it did take a moment longer.
 

Alex Rodriguez Jr.

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I’ll try turning off attention.
Also from what distance did you guys set up face Id?

No idea. I just got my big *** head to fit in the circle. I have short arms so it wasn’t at my knees lol. But it works at any distance for me. I can say it’s been damn near flawless these two days.
 

o4liberty

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As much as I don't care for the X the face ID works perfect for me I would try and re-register your face and see if that helps.
 

bakron1

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I have had zero issues with the face recognition feature and it’s fast and even works in very low light. I would also try to reregister your face and see if that solves the issue.
 

aznhomieboi1689

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I did the Face ID with my glasses on and now it won’t recognize my face without it. Should I set up without glasses being someone who always need it? I say this bc I woke up in middle of the night trying to use the phone without my glasses
 

btru82

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Oct 25, 2013
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So I got my iPhone x yesterday. So far face if works, but not very good. You have to put your phone squarely in front of the face.
If I am sitting on my couch with my legs up and my hands holding my phone down near my waist, it seems like it is too far to read my face. I have to bring the phone closer to my face.

In my car I have a phone mount which is to the right of the radio. It gives me a perfect view and reach for the phone. However to unlock even if I look straight at the phone, it isn’t good enough. I have to move my face close and lean toward the phone.

So far I am not really happy with it. It has slowed down my usage and made the phone less convenient than Touch ID.

Hopefully this is something that they can address via a software update.

I haven’t experienced any of these issues and I’m about 24 hrs in now. It works in pitch black and from a few different angles that I’ve tried.

I’d try setting up your face scan again.
 

anon(1733)

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I did the Face ID with my glasses on and now it won’t recognize my face without it. Should I set up without glasses being someone who always need it? I say this bc I woke up in middle of the night trying to use the phone without my glasses

I have tried with both my glasses on and off and so far it works just fine.
 

mattguy10

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I did the Face ID with my glasses on and now it won’t recognize my face without it. Should I set up without glasses being someone who always need it? I say this bc I woke up in middle of the night trying to use the phone without my glasses

As you continue to use it, it’s supposed to get smarter I guess you could say at recognizing you, but because you’ve only had the phone for a day, I would set it up again without your glasses on, then use it a few times to make sure it’s unlocking properly, then put your glasses on and test it again a few times and make sure it works. You shouldn’t have a problem. Good luck!
 

EagleFox007

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I have not experienced this issue even with my Face attention is turned on. I suggest you scan your face again. I can always unlock my phone lower than my waist as long as I’m looking at it. I like the Face attention on for added security. So far, my experience with Face ID has been great!
 

Dukins

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The only time it failed for me is when I had a few fingers covering my mouth, just under my nose. It’s been rock solid even from distance. I have long arms too.
 

TripleOne

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I’ve had zero issues with Face ID.
It’s way more convenient and effortless than Touch ID, despite Touch ID being faster.
 

Alex Rodriguez Jr.

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The only time it failed for me is when I had a few fingers covering my mouth, just under my nose. It’s been rock solid even from distance. I have long arms too.

It’s even worked for me when my face is resting on my hand, squishing my cheek. It’s pretty impressive. I had low expectations and this proved me wrong.
 

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