Navigon shot itself in the foot
I used to think the Navigon MobileNavigator app for iPhone was best, but no more.
With their latest update, Navigon has shot itself in the foot. Why? For the following reasons:
1) When I bought the app in 2008, they promised free map upgrades for life. Now, they are charging a minimum of $14.95 for future map updates. To renege on a previous promise in inexcusable, even if Navigon was bought out by Garmin.
2) In requiring a fee for future map updates, Navigon/Garmin has failed to tell people what they are paying for. The page in the app where you purchase the map updates just states that quarterly updates will be available for $14.95. Is this payment $14.95 per quarter, or $14.95 per year, of a one-time forever payment of $14.95? They don't say. And they don't answer emails, Facebook posts or Tweets. Which brings me to...
3) Navigon/Garmin has the absolute WORST customer service of all time. It is worse than AOL's customer service at its lowest point. If there was an award for worst customer service ever given by a company, Navigon/Garmin would win it. This is sad because the app is worthwhile, but I can't recommend it in light of the current failure of the update and lack of customer service.
If Navigon/Garmin reads this post, they still have a chance to rectify their errors by giving a brief period of time for previous MobileNavigator users to get free map updates, and for explaining what the fees paid are purchasing. Communicate with your previously-loyal customers, Navigon/Garmin. It is the answer to a multitude of your sins!