12-05-2014 05:59 PM
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  1. Nabooy's Avatar
    Nabooy
    This is ridiculous! I just made a new Apple ID account and whenever I try to add a credit card info on my newly account it keeps denying me for no reason. Why? I keep getting this error "For assistance, contact iTunes support" in red color. Tried on both iPhone and iTunes but still the same error. What do I have to do?

    And no, nothing is wrong with my payment/card/bank or whatever.
    Last edited by Nabooy; 12-05-2014 at 06:14 PM.
    12-05-2014 05:21 PM
  2. iEd's Avatar
    iEd
    Best to contact iTunes support.


    Sent from my iPhone 6 Plus using Tapatalk
    12-05-2014 05:30 PM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Is it a new card? Are all the numbers correct. They need the long card number, the expiration date, and the 3 digit security code on the back. Are all those up to date?


    Sent from my ancient but trustworthy iPhone 5.
    12-05-2014 05:51 PM
  4. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    If all the card info is correct, shoot itunes an email or call. They're good about helping.


    Sent from my ancient but trustworthy iPhone 5.
    12-05-2014 05:54 PM
  5. Nabooy's Avatar
    Nabooy
    Originally Posted by iEd
    Best to contact iTunes support.


    Sent from my iPhone 6 Plus using Tapatalk
    Could I have the link for it please?

    Originally Posted by Ledsteplin
    Is it a new card? Are all the numbers correct. They need the long card number, the expiration date, and the 3 digit security code on the back. Are all those up to date?


    Sent from my ancient but trustworthy iPhone 5.
    No it's not. It's the same old one I used on my previous Apple ID account except it's not working on my new one.
    12-05-2014 05:54 PM
  7. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by Nabooy
    Could I have the link for it please?

    No it's not. It's the same old one I used on my previous Apple ID account except it's not working on my new one.
    Sent PM


    Sent from my ancient but trustworthy iPhone 5.
    12-05-2014 05:59 PM
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