Sry to ask such a dumb question first time I have ever had to make one and this is y. I went from sprint to Verizon and got a new iPhone 6 plus ( had a 6 plus with sprint too ) last week and for some reason the sound stopped working a few days after I got the phone and so i did a hard reset which helped but then it did it again yesterday and also ended up not having sound on phone calls either. Then again the Verizon tech did what I did a hard reset and it worked again. Now I have protection plan through Verizon and said since this has happened twice now where I have to reset my phone for it to work properly if i could get a replacement and he said I should go to apple and they will give me a new device. But I don't have apple care would I have to pay for a new device? Sry in advance if this has been asked before.