Originally Posted by
missy8787 Thanks for the response I'm leasing the phone through Verizon's edge plan and it's definitely less then a year of me having the phone. Idk y but the Verizon tech just kept insisting I go to apple about the issue even though I have insurance through them maybe I will give Verizon one more try before I go to apple. Could it be a hardware issue with the phone?
He's saying use Apple's 1 year warranty first. It covers manufacturer defects. If it goes beyond that, then the other insurance kicks in. That's how the rep is looking at it. If you go back to Verizon, try a different rep.