1. shief24's Avatar
    Hello Everyone!

    Yesterday morning I was rushing out of my car -to not be late for work- and my iPhone got caught in my bag strap and tumbled out of my hand face up on the concrete-it still got shattered. I'm kind of kicking myself because I've usually kept it in a heavy-duty case but decided to go naked for the slim feel and to admire the aesthetic -and so I can keep it in my pocket at work. Anyway, I took it to a couple of places near my work place and they said they charged 250-350. One even said it was bent (which I paid no mind to). I called Apple and they said 149 for the screen repair so I booked a genius appointment.

    Heres the thing, lately my iPhone speaker has been really low. I mean I can barely hear music/podcasts on speaker or phone conversations unless I keep it close to my ear. I tested it beside my moms iPhone 6 and hers was loud and crisp as usual. I am afraid the Genius Bar would blame this on the fall and not service it. Is this likely? Or would my best course of action be to service the screen and book another separate appointment to address the sound quality so these issues don't seem related?

    P.S for anyone wondering why I haven't went in to address the sound issue before. As seen in the picture my iPhone was jailbroken and I wasn't ready to restore and upgrade yet. Shattered my screen :(-img_0345.jpg

    Some help would be nice! THANKS!
    06-27-2015 10:17 AM
  2. Just_Me_D's Avatar
    The Apple Store will probably replace the device entirely since they know that a drop can damage more than just the retina display.
    06-27-2015 10:23 AM
  3. shief24's Avatar
    The Apple Store will probably replace the device entirely since they know that a drop can damage more than just the retina display.
    And this would be out of pocket since I didn't purchase apple care+ correct?
    06-27-2015 10:35 AM
  4. Just_Me_D's Avatar
    And this would be out of pocket since I didn't purchase apple care+ correct?
    That is correct. It would be out of pocket even with AppleCare +, but just not as much.
    EmceeGeek and shief24 like this.
    06-27-2015 10:37 AM
  5. EmceeGeek's Avatar
    They don't care about the device being jailbroken, unless you've tweaked your device some (overclocked; underclocked, etc). However with repairs they check everything.
    06-27-2015 02:05 PM
  6. shief24's Avatar
    They don't care about the device being jailbroken, unless you've tweaked your device some (overclocked; underclocked, etc). However with repairs they check everything.
    But this would be a repair right? Are you saying they would check it but wouldn't care and still service me? Just wondering.

    Anyway I went to my appointment and told them about the speaker and of course showed the screen. They replaced the entire device for the cost of a screen replacement ($149). In this case it was better that it wasn't jailbroken since they had to restore it to take it back.
    cwbcpa, Just_Me_D and robertk328 like this.
    06-27-2015 04:23 PM
  7. Just_Me_D's Avatar
    But this would be a repair right? Are you saying they would check it but wouldn't care and still service me? Just wondering.

    Anyway I went to my appointment and told them about the speaker and of course showed the screen. They replaced the entire device for the cost of a screen replacement ($149). In this case it was better that it wasn't jailbroken since they had to restore it to take it back.
    I knew they would......Thanks for the update.
    shief24 likes this.
    06-27-2015 05:41 PM
  8. Guacho's Avatar
    But this would be a repair right? Are you saying they would check it but wouldn't care and still service me? Just wondering.

    Anyway I went to my appointment and told them about the speaker and of course showed the screen. They replaced the entire device for the cost of a screen replacement ($149). In this case it was better that it wasn't jailbroken since they had to restore it to take it back.
    I went to south america back in April and we were on the beach and I had my iphone 6 in my pocket, totally forgot about it and went on the water to take pics of an old ship wreck, the phone was submerged for about two minutes, totally dead.
    Came back and went to my Apple store and they replaced for a fee , 299 in this case, it was totally my fault and at the end I was happy I didn't have to pay the whole 750 dollars...
    DanMmy likes this.
    06-28-2015 01:03 PM
  9. shief24's Avatar
    I went to south america back in April and we were on the beach and I had my iphone 6 in my pocket, totally forgot about it and went on the water to take pics of an old ship wreck, the phone was submerged for about two minutes, totally dead.
    Came back and went to my Apple store and they replaced for a fee , 299 in this case, it was totally my fault and at the end I was happy I didn't have to pay the whole 750 dollars...

    Is that how much it costs for Out of Warranty fixes in your country? In Canada, to get a replacement phone it would cost $399 and with taxes 450! Gotta love Apple their service goes beyond and above expectations. And I honestly would not have paid the 450 (would have said my goodbyes). I ended up putting warranty on the replacement phone (through my carrier) to protect me from future accidents.
    06-28-2015 03:37 PM
  10. Hansana's Avatar



    Sent from my iPhone 6+ using Tapatalk for 
    06-30-2015 11:51 AM
  11. Haalcyon's Avatar
    https://images.tapatalk-cdn.com/15/06...55fd57275d.jpg


    Sent from my iPhone 6+ using Tapatalk for 
    Ouch.
    06-30-2015 12:11 PM
  12. Peligro911's Avatar
    My guess is apple will want to restore the phone before replacing it to make sure the JB and Speaker volume is not related .. Or they might just replace it all because of the screen
    06-30-2015 07:15 PM
  13. Guacho's Avatar
    Q
    Is that how much it costs for Out of Warranty fixes in your country? In Canada, to get a replacement phone it would cost $399 and with taxes 450! Gotta love Apple their service goes beyond and above expectations. And I honestly would not have paid the 450 (would have said my goodbyes). I ended up putting warranty on the replacement phone (through my carrier) to protect me from future accidents.
    I live in the U.S., yes, it was 299 to replace the phone , they told me it was the same fee regardless of memory ( 16, 32 64gb )
    07-01-2015 12:58 AM
  14. adw333's Avatar
    I do apple repair and I can get your iPhone 6/ 6s done for about $100.00 even
    10-09-2015 02:44 PM
  15. Gold Max's Avatar
    I feel you... My brother gave me this iPhone 5C after he cracked its screen. I tried to fix it myself, but it went worse... Now I bought new phone, iPhone 6
    10-14-2015 02:40 AM
  16. DanMmy's Avatar
    Why didn't you put on a case for your phone? Make sure that never take off your phone case!!!
    11-01-2015 10:01 PM
  17. robertk328's Avatar
    .Anyway I went to my appointment and told them about the speaker and of course showed the screen. They replaced the entire device for the cost of a screen replacement ($149). In this case it was better that it wasn't jailbroken since they had to restore it to take it back.
    Good deal! Glad they took care of you.
    shief24 likes this.
    11-01-2015 10:03 PM
  18. shief24's Avatar
    Why didn't you put on a case for your phone? Make sure that never take off your phone case!!!
    I usually keep a heavy duty case on. But this morning I was kind of late for work so I was in a rush and didnt assemble it. I keep it on at all times now.
    11-01-2015 10:08 PM

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