I think this is too general... I have bought several items from apple and never been disappointed with their service. For me I knew i wanted gold and I was going to have to wait unless I got extremely lucky. I work too much to spend my time stalking stores. I am not upset with apple in the least, they shipped it in exactly the timeframe they projected for me. I got more frustrated with UPS, while I know i didn't request expedited shipping, this is the first time it has taken the full 5 business days plus a weekend thrown in there. Usually it moves much faster but still technically this is my fault as well for not paying extra. Basically it's all a gamble of when you order and what exactly your order is no matter where you order from. It is the gamble you make by ordering online right when a new tech toy comes out (when there is no pre-order), it's not just apple. While pre-ordering is a lovely luxury that we have gotten used to, it is just that... a luxury. So other than my frustration with how long the shipping is taking, as i noted above, I truly am not disappointed in the process and I would definitely order from apple again in the future.