4. What is not Covered?
4.1 Hardware Service and ADH Coverage Area. Apple may restrict hardware service and ADH coverage
to the Covered iPhone’s original Country of Purchase.
4.2 Hardware Coverage and ADH Coverage.
(i) The Plan does not apply to installation, removal or disposal of the Covered iPhone, or provision of
equipment while the Covered iPhone is being serviced.
(ii) The Plan does not apply to damage caused by (a) a product that is not the Covered iPhone, (b)
abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above, (c)
operating the Covered iPhone outside the permitted or intended uses described by the
manufacturer, or (d) service (including upgrades and expansions) if such was performed by anyone
who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”).
(iii) The Plan does not apply to an iPhone with a serial number that has been altered, defaced or
removed, or has been modified to alter its functionality or capability without the written permission
of the manufacturer.
(iv) The Plan does not apply to a Covered iPhone that has been lost or stolen. This Plan only covers a
Covered iPhone that is returned to Apple in its entirety.
(v) The Plan does not apply to cosmetic damage to the Covered iPhone, including but not limited to
scratches and dents, that do not otherwise affect the functionality of the Covered iPhone.
(vi) The Plan does not apply to preventative maintenance on the Covered iPhone;
(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to
normal aging of the product.
(viii) The Plan does not apply to a pre-existing condition on any Covered iPhone if you purchased
the Plan after you purchased the Covered iPhone.