1. LSglock89's Avatar
    Okay everyone -- this has me baffled. Yes, I have tried to see if it will rub away with a soft cloth. It will not come off, it really does appear to be underneath the lens cover. At this time I really do not notice it when I take a picture with the phone.

    I did my best to capture some pictures of this.





    Is this dust? If so what course of action should I take?
    09-24-2012 04:36 PM
  2. IIJBII's Avatar
    It's hard to tell from the pictures but I would bring it into an apple store.
    09-24-2012 04:53 PM
  3. Apple4ever2011's Avatar
    now that's a Legit Issue... take it into Apple... or perhaps used compressed air... I say let them do it tho...
    09-24-2012 04:59 PM
  4. LSglock89's Avatar
    Problem is the nearest apple store is a little bit of a haul. May have to make it though.

    Yes I know it's tough to see. I used my dSLR and cropped it but it still was difficult. I may try again when I have a few more minutes. Getting ready to head out the door right now.
    09-24-2012 05:01 PM
  5. Bias X's Avatar
    Is there any noticeable spots in your photos when you snap some from the device?

    I dont have anything like that on my device, so I'd take it in whether the pictures come out distorted or not.

    You could take the long route and send it in and wait for a new one. I dunno if Apple does this (HP did with my Pre2), but they may have an option to let you keep your phone till a new one gets out to you, then send it back.
    09-24-2012 09:00 PM
  6. LSglock89's Avatar
    I haven't noticed any spots but I haven't taken many either.

    I think I'll call apple and see what they say to do? Would that be a safe thing to do.

    The nearest apple store is 60 miles and I've never had to call their support before.
    09-25-2012 12:16 AM
  7. icebox93's Avatar
    I'm not sure why you'd think calling apple is unsafe. They're generally helpful on the phone. Since you just received your phone, you're almost certainly able to return it if you're unhappy, and Apple is good about replacing defective products. Going to the store is helpful, as they can do the switch right there, but that assumes they have your phone in stock to switch, which is a big if right now. If you were to go to the store, I'd definitely call the store first to see whether they could do a switch at all.
    09-25-2012 01:40 AM
  8. LSglock89's Avatar
    Here are some other pics...as well as other "blems" I have found.

    So do you think I am justified in calling Apple over this issue and the others?









    09-25-2012 08:07 AM
  9. NoNeckNick's Avatar
    I would just for the possible dust in the camera alone.If you dont its going to bug you later that you didnt do anything .
    09-25-2012 09:08 AM
  10. jsntrenkler's Avatar
    I would take the drive to the apple store. I think it would be worth the trip to have them replace it.


    Sent from my iPad using Tapatalk HD
    09-25-2012 02:08 PM
  11. LSglock89's Avatar
    I guess I just want to be sure, they can/will replace it before I take the 140 mile round trip journey.
    09-25-2012 03:20 PM
  12. ibanana's Avatar
    My phone has the same spot it looks like, but it hasnt messed up any pictures, so I think it might be a reflection of some sort. The blemishes I would take it in for. There is no reason for that.
    09-25-2012 05:47 PM
  13. LSglock89's Avatar
    I just don't know what it would reflect on really. It really looks like something is in there. I'm going to try and call Apple and see what they say.
    09-25-2012 05:54 PM
  14. LSglock89's Avatar
    Well I called Apple...and they didn't really offer up any help...other than to take it to Verizon and try to get a replacement.
    09-25-2012 10:19 PM
  15. LSglock89's Avatar
    Ended up calling Verizon...then went to the Verizon store. The guy there said he would warranty replace it, if he had stock. However it is looking to be a month before that will happen.

    He called the nearest apple store and they have replacement stock. So I will probably try and get that way ASAP.
    09-29-2012 01:52 PM
  16. Peligro911's Avatar
    Ended up calling Verizon...then went to the Verizon store. The guy there said he would warranty replace it, if he had stock. However it is looking to be a month before that will happen.

    He called the nearest apple store and they have replacement stock. So I will probably try and get that way ASAP.
    Just go to apple make a appt first they will replace it
    09-29-2012 02:35 PM
  17. LSglock89's Avatar
    Just go to apple make a appt first they will replace it
    I have an appt tomorrow at 130
    09-29-2012 06:32 PM
  18. LSglock89's Avatar
    Got there at 1pm and they saw me at like 1:08...checked it out and they gave me a new one on the spot. Out by 1:15
    09-30-2012 01:49 PM
  19. iMarcello's Avatar
    There is dust in my camera lens too


    2012 iMarcello
    09-30-2012 07:08 PM
  20. pod2g's Avatar
    Woah! That's odd. For me, just bring it to the apple shop, should be ok.
    01-17-2013 08:42 AM

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