I did all of mine from home through iTunes and My Verizon. First activate the phone on the number that you ordered it for. If switching it to a different line Change the ESN in you acct info through My Verizon. Then activate the iPhone on the line you want it on, again through My Verizon. Took me about 10 minutes to switch phones around. Both of mine did not require me to dail *228 option 2, but I would recommend doing so after you activate it.